Would stay here again

The environment is good. The only concern is that the room is a bot outdated. An innovation will improve and quality.

Excellent hotel, friendly staff, good food, quiet ...

A friendly hotel with good amenities in a great location! We would definitely stay again!

Great location 20 min safe walk to Funchal. Pools and sea access beautiful. Restaurant beside pool at lunchtime fantastic. Buffet restaurant is fine for a buffet. Omelettes are brilliant! The other 2 dine around are not open every night. Ate in the meat restaurant it was excellent. Great drink prices with a marvellous cocktail list. Bar had music on at weekends. Close to tour bus stops. Hire car company on site. We used hire care company 7m DONT! Did the red bus tour, but don’t bother with the extra 7€ for the blue route. Use the cable car and then either return with them or use basket ride, then local bus. North side of island beautiful, visit lava pools 3€ to swim. Kids loved it. Fantastic scenery. We did the Christopher Columbus galleon which was great fun. The pirates were very helpful!

It was an emergency stay after our flight home got cancelled. The staff at the hotel was fantastically accommodating and the stay overall was really great.

We had a nice stay at Vidamar. The food was great and they had nice facilities. The only down side was the beds which we didn’t find very comfortable. The staff were very friendly and made our celebration extra special.

Beautiful resort, clean and well maintained. Very attentive staff. Good location. Only disappointment I was unable to book a spa service as they were all booked up!

Beautiful hotel, huge room with sitting room area and stunning sea view. Dine around each evening with a choice of restaurants is great. Pool areas and free fitness classes as well as happy hour cocktails. Convenient for walking in to Funchal and lots of facilities around the hotel and bus stops if you don’t want to walk. Can’t wait to return again. Staff are all so helpful and professional ensuring that you have a great stay.

Thoroughly disappointed. The hotel for a five star lacked soul. There were no comfortable welcoming lounges for you to relax in and staff failed to interact with residents. There was a lack of information as to what was going on in the hotel and the surrounding area. My wife got up one morning to go to the gym when it opened at 7.00 am only to find after waiting half an hour outside in the dark that it didn’t open until 10.00 am that day as it was a public holiday. There were no notices to inform you of this. The beds were really hard and uncomfortable. Although breakfast was quite good. The evening buffet meal was really awful. The food lacked taste, was just about warm and a lot of the meats were tough. The desserts although looked nice were rubbery and tasteless. We had lunch in the poolside restaurant and I have to say, the food here was really very good, staff interacted and were friendly. We also ate at the Casa das Espetadas which again we thought was very good. The one positive I can say is that whatever you asked for at reception, it was delivered to your room promptly. Would I stay here again. - probably not.

Fabulous hotel overall.

Gorgeous ocean front setting with couple infinite pools. Great for family vacations. The hotel offers free breakfasts and dinner in a buffet styled which is very nice. They also have a few restaurants for dinner options. Gym is also very nice too. If I have to suggest the hotel can be a bit better - I had wished the bed sheet (additional protective layer) can be a soft typed rather than a rough plastic film Tyler which makes every turn noisy and annoying so eventually we had to pull off this layer for a better sleep quality)

Amazing resort with unmatched customer service

Been staying here for years. Love everything about it. Love the pool right in front of the ocean

We stayed with Vidamar for our honeymoon, 7 nights. It was the best decision ever. Despite it being holiday season and lots of guests, the hotel had plenty of staff around who were all smiles and provided a great service. We were on 10th floor, with a sea view and balcony, and could not have been more comfortable in any way. We especially appreciated the small touches (fizz, red wine and trouffles on arrival). From our stay back in 2019, we remembered how the afternoon room service would leave small chocolates every day, and to our excitement, they still offer this lovely gesture. Breakfast and evening buffet was fabulous. Greeted by friendly and helpful staff, there was plenty of choice - many healthy and gluten free options - and everything was delicious. We were so impressed with how the hotel delivered such a seamless service, with no queues or shortages (new dishes were constantly brought out), despite all guests. The hotel boasts plenty of space and resource, so it also never felt crammed. We had 3 day trips planned during our stay, but could have easily stayed at the resort and been very happy there for the week (e.g. lots of fitness classes, gym, pool tables, spa, etc). A nice stroll away from Funchal town centre. We loved being able to swap our dinner vouchers for lunch at the pool restaurant, especially since the sushi restaurant is no more. (We hope this will come back!). Overall, we loved our stay and can't wait to come back. Obrigado!

Amazing hotel couldn’t ask for nothing better

As always they made our stay beautiful

Beautiful stay in this hotel. My only comment is that the wifi is very poor and really didn’t work in the bedrooms. Normally it would be okay as I would use data roaming but Vodafone Portugal had a breach so no data roaming on Madeira. Hopefully the hotel can upgrade their wifi soon. Would highly recommend this hotel- had a wonderful stay.

Great experience to stay at Vidamar hotel. Lovely and friendly staff that offer fantastic service. The hotel is located in a great area of Funchal with easy access of the Marina, town center or great starting point if you are heading to the mountains. We as a family had a great stay and enjoyed the facilities that this hotel had to offer. Just few things to mention, the rooms are clean and kept clean by very kind people. The pool facilities are excellent and the food options are amazing.

Fantastic restaurants. Also, too much noise from the bar.

What a fantastic hotel to stay. The facilities, location, views, food and service was exceptionally good. The spa had a variety of treatments, and I enjoyed a relaxing massage.The staff are amazing - they are very welcoming and always ready to assist. The hospitality is outstanding - you feel as if you are the only guest. I will definitely stay here again. This is a true gem!

WORST HOTEL EVER. Trust me, this is not a 5 star hotel. WiFi never works, called the front desk every day to fix it but they said that’s as best as it’s going to get. The maint. crew said that if there’s a lot of people, the WiFi rarely works. The rooms and hotel are bare while the bathrooms aren’t cleaned very well. Towels are stiff. Beds are uncomfortable. In addition, the guest services and customer service is a joke. When we called to fix the WiFi on the first day, the front desk said to wait for the maintenance team to come to the room. We waited for 2 hours then called to ask for an update to which they said “they said they went there… oh I’m so sorry they don’t need to go to the room.” Wow. I spoke to guest services at the end for my feedback, to let them know the issues we found instead of leaving a review, they did not respond with empathy and customer service - they responded with hostile defensiveness and contradictions. When told about the WiFi - the Guest Services lady said that I should’ve talked to her about it. I called the front desk every day, shouldn’t the front desk communicate that to her? When told about the surprise charges for the drinks during dinner as Expedia said dinner is inclusive, the Guest Services lady said “well dinner is food and everywhere in Madeira we charge water”. Yet breakfast drinks are free and water is free in rooms. Just the worst customer service ever. Have a better holiday at any nearby hotel for better value.

The hotel consist of twin towers and is in prime location of Funchal , easily accessible by walk both to city centre and the other side to Forum shopping mall . Hotel is exceptionally well maintained and managed as it is immaculately clean and running like a clock . Staff at all areas from reception to restaurants are all very polite and attentive . Tables at buffet get constantly cleaned and they attend to guests regularly. Life guards are always looking out for guests and swimming pools are never crowded and there is always space on sun beds . The cafe by the beach serves a nice selection of meals , snacks and drinks which is very handy . I am really surprised how some reviewers previously could fault Vidamar as I am dubious anyone can criticise the quality of service and generally the Vidamar Funchal . You get a nice relaxing holiday by the beach with fantastic breakfast, a nice buffet dinner or to swap for one of the restaurants on site ,beautiful spa and more than everything, welcoming polite staff who go extra mile to provide the best service for guests. Thank you Vidamar staff and management, we really enjoyed our stay .

Nice clean and great location

Lovely location and amazing view breakfast was good. Only slight issues were the staff weren’t overly friendly but were attentive. Made a couple of comments in Portuguese that we understood. And the beds were very hard otherwise a really nice place to stay

We had an amazing stay at Vidamar Resort. The staff treated us like royalty and made sure that we had everything we needed. We also felt safe with their COVID-19 measures and guidelines. We would like to thank the staff for making our stay so memorable!

The room was great, the service was excellent and it was all round a great hotel.

Decent hotel. Prob more 4*+ rather than 5* Appreciate service levels may not be pre COVID so difficult to judge properly. Given the current pandemic felt very safe, which above all was very important. All staff wore masks and there were ample sanitisers available throughout the hotel for guests to use. Staff ensured that all guests adhered to wearing masks in public areas. Disposable gloves were provided during meal times to maintain hygiene during handling of plates / tongs etc... Staff were attentive and friendly. Although upon checkin front of desk staff did not offer to help us with our luggage (we are a family of 6, 2 adults and 4 children) to our rooms. I was particular pleased with the attention of the lifeguards who were very vigilant especially when guests were diving into the Atlantic Ocean. Where the hotel let itself down was the food options, which were poor especially for us as vegetarians. It only came to our attention re a special vegetarian menu that was available during dinner after i made a complaint to the restaurant manager which was disappointing. Kids buffett menu was same every day...Pizza, chips and chicken nuggets... If the outdoor pools were heated that would be a ideal. As although we were lucky with the weather (24 degrees) the water in the pool was cold!

Even during the difficult times of COVID, the hotel welcomed us with their best effort and the stay was fabulous. Room was always well cleaned and dinner buffet always had different menus so kids were never bored with it. Ocean view restaurant was another good point. Pools were lovely, kids loved them. It’s connected to the ocean if you go down few steps of stairs, and try snorkeling there with bread from breakfast. You will see some fish. It’s deep and water is little chilly but worth it.

Very friendly staff and helpful. Very nice pools and relaxing seaside area

Very conditioned stay, in which customers were not alerted about the number of services not available, such as, restaurants, spa, indoor activities.