Good location & Safe

I'm deeply disappointed by my recent stay at this hotel. Upon arrival, I was excited to use the pool, but to my dismay, it was out of order. Strangely, this crucial information was nowhere to be found on the website. When I requested a refund due to this major inconvenience, the staff's behavior was shocking. They displayed a complete lack of professionalism, essentially bullying me into not pursuing a refund. As if that wasn't enough, the air conditioning in my room was far from satisfactory. Despite adjusting the settings, it failed to blow cold air, making my stay incredibly uncomfortable. Furthermore, the customer service was clearly lacking in quality. The staff members seemed untrained and ill-equipped to handle even the simplest of requests. My overall experience was nothing short of a nightmare. I would strongly advise against anyone considering a stay at this hotel. The lack of transparency about amenities, combined with the poor customer service and maintenance issues, made for an unforgettable negative experience.

Very nice hotel

Best hotel in Managua

Great aesthetic, understated elegance, trendy eateries and excellent service.

Would stay again

Pros: In a city of 1-story buildings, this hotel offered nice mid-rise views, lake side is best. Beautiful and elegant pool and common spaces. Beautiful decor with really nice sculptures and other art. Fabulous bathroom in the room, elegant, with high-end fixtures and plumbing controls and GREAT water pressure. Nice, elegant restaurants on premises, excellent selection at the breakfast buffet. Staff speak English and are professional and courteous. Parking lot was big enough, gated, with a guard present 24/7. Hotel shared a gate and fence with a beautiful mall, with restaurants, shopping and a grocery store. McDonalds was outside of the gate, but walkable. Cons: (nits mostly): The nice views were detracted by dirty windows. Choice of a translucent bathroom door floods the sleeping area with light when someone is in the bathroom. In the restaurants, I would have liked some commonplace American cuisine options without the fancy chef recipes, (but that's just me). The hotel is pricey to begin with, so it was irritating to have to pay extra for breakfast. The area outside the gate was not overtly dangerous, but a little sketchy. Summary: Ream InterContinental IHG is expensive, but a genuine 5-Star hotel in Managua, sharing a secure and enclosed area with a very nice mall. If you can afrford it, I know of nothing else it its league in Managua.

I have been here before and always liked it.

Excellent

Very kind, professional, helpful and respectful staff

First world standards

Great short visit. Will stay on my next rip too

Beautiful property, amazing breakfast @ the hotel. Helpful with transportation.

Excellent hotel, friendly staff, good food

Always a nice stay

The staff was over the top. I am a titanium elite with another hotel and this place was phenomenal.

Great one night stay. Clean, comfortable, and sushi at Nau restaurant.

I love everything!! All staff are friendly, and efficient, delicious food at all restaurants and they have an excellent services also is a very safe place to stay I strongly recommend This hotel for your vacations .

Good service in the bar area

great stay friendly people

The property is wonderful. The staff is only mediocre. Service and friendliness especially in the breakfast dining is only average

Staff was very kind and helpful throughout my stay. Nothing I asked for that they couldn't or wouldn't help with. I sent an email with my covid tests that needed to be printed for the following day and they printed them and delivered them to my room within 5 mins.

They need to get rid of the masks and screens - affects customer service, interaction and communication

Hotel was great, quality of the breakfast wasn't great - trying too hard? Pool are was fab felt like a resort. Service very passive rather than proactive which was a shame. Their mask polices are a farce. All staff indoor and out have masks on and screens and guests have to wear on in the lobby. Makes communication impossible and can lead to difficulties. get them off!

Great high quality hotel in the center of Managua. Convenient location and amazing breakfast bufffet

Oasis in the middle of a busy city!

Wonderful hotel in a convent safe location with direct access to mall, restaurants, & atms. Disappointed to find before our 530 am departure that we had a coffee machine with cups but no coffee or cream. We shared this with the front desk (Walter) and he said they understood and that they were struggling with supplies. Walter surprised us 10 minutes later with 2 cups of hot coffee with cream. Great job Walter!

Amazing breakfast, best we have ever had

We had a very nice stay. Staff was attentive. The pool/ lounge area and restaurants were excellent

Super

Rooms were nice and it was very clean! Great pool area

Excellent hotel, very well run and great shopping across the street.