Parking fee each night was a little much, we paid enough for the stay why have to pay for parking each night?

The hotel was very nice and appeared really clean. My complaint is in regards to the overwhelming air freshener in the lobby. I am someone who uses candles and air fresheners without issue, but it was so overwhelming it was a bit nauseating. I could taste it everywhere and it gave me a headache. Otherwise, staff was great, place was clean. Rooms were comfortable.

Horrible experience. Horrible service. Never again.

Nice hotel, but you shouldn't have to pay for parking.

It would be a 5-star if I didnt have to pay $25/night to park

No breakfast when EVEY holiday inn we have stayed at included breakfast. Way too expensive for not including anything.

Nice place, very clean . However wasn't happy about paying 180$ for one night and having to pay an additional 25$ just to park in the lot where i am lodging.

They charged $25 to park in their parking lot. Ibooked the room well in advance. They had a tow truck sitting in the parking lot ready to tow. We were told to be out by checkout cause they would tow vehicles. Being gone by checkout wasnt a problem. It wasnt a professional stay.

It was very clean and comfortable. Staff were as polite and helpful.

Awesome

Very friendly staff. Clean and looks updated. Rooms were spacious. Would stay here again

Easy in and out

The air conditioner didnt

The staff was amazing with the kids and truly made them feel special. The breakfast was delicious and affordable. My only complaint was that there was glass in the parking lot.

Overall, the hotel is nice, but if you are looking to get to the airport early in the morning, this is not the place. Also, I complained about the microwave not working and they did nothing about it.

This was our 1st stay in KC. It was an amazing visit and many memories were made. The hotel staff were over the top amazing which made our experience even better and we will be staying there again.

Couldn’t say enough about the staff and the facilities. TV great, bathroom great, bed comfortable. Will return.

The staff was very nice, the hotel is properly located and close to important city points

Hotel was spotless. Our suite was very nice and roomy. The ONLY thing I was disappointed with was the fact we had to pay $25/day to park in the hotel parking lot. I didn’t realize that when i booked. I honestly would’ve shopped around had I known that. It may have been in the description and I just overlooked that part. Staff was very friendly- no complaints there. Hotel was very clean like i said.

Everything was excellent except the height of the mattress.

Friendly staff. Beautiful hotel downtown convenient to power and light area

Expensive for what you grt

Front desk attendant was excellent! So friendly and welcoming! Room was clean and spacious. No issues at all! We will definitely book with this establishment again!

Very nice and clean. Staff were pleasant and accommodating.

The check in process could use tweeking. At 4 pm the lobby and restaurant areas were full of people waiting to start checking in. It was after 4 when the clerk called the 1st customer up. People that had been waiting a long had to wait while others just walking in the door got in line in front of them. Would be helpful if you could start assigning rooms as they are cleaned or, at least, have a numbering system to make it fair for the earliest arrivals.

$20 to park across the street

The hotel was perfect for what we needed. I will definitely recommend to others.

The property was clean, the decor was absolutely stunning. The rooms were big and organized very well. Everything was clean and neat.

I was very impressed with this property. You could tell it was very clean as soon as you walked in the door. The staff was very professional and polite. I saw employees constantly cleaning the lobby and other areas of the hotel. I'm a Hilton Platinum member for years and their facilities have become really run down and not taken care of. I was extremely impressed with this location. The restaurant was good, the bar was accommodating and our room was great and had everything we needed. The property outside looks a little run down and could need some attention. I would probably return to this location if I need a hotel in this area.

Front desk staff were unfriendly. It cost $20 per night to park at this hotel.

As many people seem to overlook it in the hotel information, there is a parking fee which is common for hotels in a downtown area. It was convenient to grab a LYFT to go to the show at T-Mobile Center. If weather was better, we would have walked but we're used to needing situational awareness having lived in Memphis. For most, I wouldn't walk around at night in immediate area. It was nice food was available after the concert. Matt at the front desk was very helpful and he was always attending to the lobby. Mitch at the bar was friendly, gave great suggestions for activities in the area, and food/coffee recommendations. The beds were very comfortable! The hotel was clean and we appreciated they offer daily room services as some hotels have not resumed that service unless you ask. The only thing I did find ridiculous was breakfast. The policy on-line said if your rate includes breakfast, it includes breakfast for each adult. Instead, we got these coupons that could only be used on select items. We have an allergy and cannot have mammal products - beef, pork, lamb, dairy, etc. Most items on the coupon list were $12-13 and unfortunately items we couldn't eat. We asked if we could do 2 sides of turkey sausage and 1 plain toast which would be $9...and they said no. We didn't ask for anything extra and actually asked for something cheaper. It put a damper on an otherwise great experience with the hotel.

It was very nice, bright lobby area and clean!