My room was clean and the staff was so helpful!

The hotel is less expensive than surrounding hotels. The hot tub was not working but we had a room with a jacuzzi tub so that was nice! There was some dust/crumbs on the tv stand but otherwise clean. The breakfast…oh boy! Bread so old it could literally stand by itself on the counter. Donuts must’ve been 3 weeks old hard as a rock. The sausage was iffy so we avoided it. The waffles were good though! Upon arrival home, we found we were charged twice for our stay. We weren’t completely turned off, but will plan better next time for meals.

Did not have correct room. Under renovation so very messy.

We were extremely disappointed in our stay here. I chose this hotel because it had a pool and because I have found Americinns to be consistently clean and well maintained wherever we go. This location was neither! First, the pool was closed. Imagine the disappointment to the kids, who had been looking forward to this winter getaway with a pool. This was NOT communicated ahead of time. and there was NO discount or compensation for this disappointment. It I had wanted a hotel without a pool, that's what I would have booked! There was no one at the front desk when we checked in, and when the employee did finally show up, the attitude was, "too bad. Better luck next time." The room was dirty, the carpet was in deplorable condition, even just hanging loose in several areas. We were disappointed in our stay and will NOT be coming back!

I don’t normally complain like this but this hotel has turned into the gutter. I am in waiting for my apartment and needed somewhere to just be able to sleep. I get checked in and walk to my room and it’s being held open by a chair and a pole of some sort laying in it, eh whatever, technology is not perfect and neither are humans. But then I was checked into a handicapped room. Mind you there’s no pool or hot tub but the rates have barely budged. Renovating is one thing but l cannot believe the price for the quality. The debris left in the hallways on a weekend with no workers is so bad. Garbages were overflowing outside so that’s the first thing you see. Didn’t mind much was just day by day staying until my home was open but I had to go, it was so bad. I could smell urine in the corner of the room by on and near the bed. I pull the sheets down and the whole mattress cover is covered in pee stains. This hotel is bad. I feel bad for the one or two employees that get the brunt of it. I do feel like they have employees that live there and were pounding upstairs all night. The fire alarms went off, I ended up arriving late to work. Pros: head of housekeeping I’m assuming seems to be trying, she had to tell the front desk girl who was blasting rap music what to do in case a fire drill. The guy after the drill who apologized and went and got me a key when mine didn’t work. He was super helpful and friendly. The water is nice and hot in the shower.

Don’t remove snow.. lights/lamps not working in my room.

It was good for the price. Sleeping was impossible though. Not enough pillows and firm beds.

They did not clean the dinning area until Thurday, 4 days after check in.