The Staff was nice and hospitable, and some attempted at modern decor was appreciated. But the workmanship of the finishes was bad. Holes in walls around pipes. Water spots and corrosion on plumbing. Water closet leaked. The refrigerator was....well needs a defrost and cleaning. Floors seemed clean but felt a bit gross.

Very run down. Basic basic place to sleep. Will not stay there again.

The place wasn’t clean and. The sheets had spots on them ,so I cancel my stay and left

The room was decent size however the toilet did not work very well. There were cosmetic imperfections but nothing severe enough to gripe about.

The room we were given has cigarette burns all over the comforters on both beds. The walls were very dirty as well as the furniture, & refrigerator. I found someone elses pills on a computer chair & when we asked for extra towels because we were only given 1 towel set for 3 people, they told us they had none they were all dirty. Super gross.

The room was clean and updated. The exterior of the hotel needs updating and there was not breakfast as stated on hotels.com. I would recommend it thou for a cheap place to stay.

The place is really dirty

ROOM 247 (OUR FIRST ROOM) DOOR WOULD NOT LOCK, TOILET LEAKED AT FLUSH AND FROM UNDER TOILET, BEADSPREAD AHD STAINS, ROOM NOT REAL CLEAN, HOLE IN THE WALL IN BATHROOM WHERE TOILET SUPPLY PIPE CAME OUT ETC ETC

This property was old, poorly maintained, and just overall an experience that was over priced for what I paid. The entire region is over priced, so I can't fault them for being one of the lowest in the region. But I would put the property under immense renovations and they need to put a lot into improving the property. Unless they update it, this will always be a poor experience.

The beds where hard

The property outside looks dated and run down, BUT once in our room it had be upgrade with new floors and shower surrounded. The double beds were cleans as well as the floors, toilet & shower, the television is mounted and a lot of available channels with free Wi Fi, the room temperature was set at an inviting temperature not to hot not to cold and the mini fridge & microwave were also a nice addition. I did not enjoy the tall slender male host. He seemed very uptight and not friendly at all. but once his wife took over my reservation things were processed a lot fast, easier and she was very professional. Also, I didn't like the fact that no breakfast is offered or coffee and no Keurig is available in rooms either.

Didn’t stay there because the desk clerk was unreasonable

Would help if the door in hotel wasn’t broken

First of all this is the worst experience I've ever had at hotels.com the hotel night in Madison Heights in Virginia was the worst experience I've ever had the hotel front desk woman was so rude I called up a day before to cancel my reservation and they were so rude saying they couldn't do it because I was a couple minutes late on canceling the service I wasted $109 I'll never use your service again I was told by your website that I would be able to pay for the reservation when I get to the hotel but I was charged today before it before you even got there Horrible experience at the night in Madison Heights Virginia you should take that hotel off your website

The Staff was very accommodating and friendly. No Continental Breakfast - No hair dryer - bare basics. Bed was made, but looked as if crumbs had fallen across top.

For the price, I was impressed. The room was clean and comfortable. The staff was very friendly and helpful, from those at the desk to the housekeeping staff. I felt safe when outside the room, and although there wasn't much within walking distance of the hotel, there was a Walmart about 10 minutes up the road and several restaurants within about 15-20 minutes.

The room was dusty and the floor dirty, the door did not have a chain or bolt lock.

I seemed to be in a section that was getting renovated, but not quite done. The lighting was poor.

ABSOLUTELY HORRIBLE!!!! Did NOT stay, cancelled immediately upon arrival!

Very very nasty. I had to get bed changed it was bug in shower. NEVER WILL I STAY HERE AGAIN.

BEWARE STAY AWAY!! The pictures of this property are very deceiving!! There was mold on the walls and in the refrigerator and just overall the place was FILTHY!! Spend your money somewhere else!!

This place is absolutely disgusting. The rooms are small and smelly. There is no food offered. There are no activities in walking distance. There was a septic issue all of the day I was there and so I couldn't flush, wash my hands, or take a shower until Saturday morning. Oh, and when I did go to take a shower, the water initially came out brown and I had to let it run itself out, and there was no shampoo or a hair dryer. The only good thing was the heat was working over time.

I stayed a weekend with my 2 kids. The room was clean and the beds were comfortable. The staff was very nice. Tge only issue I ran into was the bathroom constantly smelled of cigarettes becaue although i was staying in a non smoking room the smoking rokms were on the back side of the building. It wont stop me from staying agaun and i plan to soon.

I liked the night auditor when I complained about the room being dirty and the bed linen looked like it wasn’t changed, he tried to switch me around to different room and they replaced the fridge in my room cause my fridge wasn’t working.

This hotel was unsafe and shady as could be. The parking lot and exterior was extremely rundown, there were broken down vehicles in the parking lot, and the entire property was dilapidated and not maintained. The front office was fully enclosed in plexiglass and the double doorway breezeway was locked and blocked to the public so you could only enter the breezeway. When we arrived there was a gentleman who appeared to be a homeless drug addict loitering in the doorway being ignored by the only person working who didn't make eye contact with anyone. While I waited I was approached by someone in a vehicle that was continually leaving and coming back, seemingly casing out the parking lot. We never checked in, deciding it was completely unsafe. We opted to drive all night back home rather than stay in this hotel that was already paid for. I still standby that that was the only safe decision. This hotel is where you would go to be robbed, assaulted, or worse. Avoid this hotel.

Great bed, good towels, clean shower and bath area. PS good fried chicken right across the street.

Very friendly person and clean rooms.

The condition of the place is horrible. It was dirty, we asked for a non smoking room and thats not what we got. The room reaked of smoke. The toilet was like one from a public restroom and gross. The room wasnt carpeted, which is fine but it just made the dirt stand out more. The ac wasnt working so the room was beyond miserable. Not a safe place to stay, very sketchy people walking around, drugs. There were burn holes in the blankets and the sheets were extremely rough. Like, i slide my arm under the pillow and got a rub burn on my elbow. Dont stay here. Go further down and find a better hotel

The property looked nothing like the pictures there was no continental breakfast offered and if it was i wouldn't have eaten it. The bedding was dinghy towels were stained there was a hole in the wall we couldn't set air temperature because there was no knob it had been removed. The place gave me trap house vibes. I will never book here you definitely get what you pay for. It was convenient to the field where my daughter had her softball tournaments and thats the ONLY plus. One more major flaw our toilet kept stopping up!!

Not aesthetically pleasing. Not what we were expecting from the website.

This place had nasty written all over it. Pulled in and looked around and didn’t get out of car. Didn’t even go in to see about a refund. Scary, ooor neighborhood, not well lit and very outdated!

Thermostat on heat pump was broken, so I had to keep getting up to turn heat off and on to regulate temperature in room.