The room is small for the price you pay. Cable kept cutting off. The toilet ran all day and night. There were cigarette burns in the blanket. I thought I was getting the two bedroom like I had before.

The front desk staff was VERY VERY RUDE. They're attitude was basically " WHY ARE YOU HERE. WE DON'T WANT YOU HERE! The housekeeping staff was so much friendlier than the front desk staff. When I came down to ask the front desk staff a question they didn't get up from their seat They just answered me with their back turned. And it wasn't a pleasant or cheerful answer. It was down right COLD AND RUDE. It was as if i was disturbing them. This was very unsettling. I DEFINITELY WON'T BE STAYING AT THIS HOTEL AGAIN.

Woke up coved in bumbs Indoor pool wasn’t working

Have really close the door really hard. Only one elevator may have to wait for elevator.

OK

This property was a disaster. Paint speckled all over floors, bathroom facets about to fall out of the wall, comforters had hair still on them. Nothing updated. Comfort Inn needs to have some standards . Whoever owns it has none.

The place was very dirty (one of my towels had makeup stain on it!!), the place had a very weird and intense smell, very loud and noisy highschool boys on oy floor, and everything was out of order! Also, for having water bottles you have to buy them in cash!!!! So inconvenient

Very quiet and clean hotel,staff was very helpful and nice.

Walls in bathroom were dirty and the hallways looked like they haven’t been vacuumed any time recently. Water was luke warm in shower.

I really enjoyed breakfast, front desk clerks, and cleaning ladies. We felt safe and everything was comfortable.

Check in was easy breezy the rooms were clean extra towels were easily accessible

Outdated furniture and frayed linens. Bathroom smelled like cigarettes even though it’s a non smoking room. Hallway carpet was dirty and bathroom grout was grimy.

No hot water in room. We were immediately taken care of and given another room. Very friendly staff.

Close to the airport, clean rooms and pleasant staff. Would stay here again.

How unfortunate that this is a Choice hotel! The renovations are great but the customer service is terrible! They only have ONE… yes ONE luggage cart and I requested a late check out… Desk Rep: The best we can do is 11:30 AM… We have gotten at least a 1 PM checkout at all other Choice hotels in Texas. It’s unfortunate that money is being spent on renovations to “look like” a Choice hotel, but nothing else about this hotel reflects a “Choice experience”. Never again.

The staff (Isis) amazing! The walls around the trash can in the room need to be wiped down, but for the price, the location and staff made up for it.

Hotel was found to have an odor and I asked to cancel and hotel would but Expedia/Hotels.com wouldn’t. I did not stay at this hotel, ended up staying at another hotel.

Our room was clean, fresh, no odors. Bed was comfortable with several fluffy pillows.Bathroom was nice and stylish.

The location was close to family during the holidays. The room was large and divided into a sofa area. The TV was small. The bathroom was small and door could not fully open but rather hit the toilet seat. The elevator had the same Cheetos for 2 days on the floor. We delayed the housekeeper during the day with a DO NOT DISTURB sign on the handle. But the front desk ran out of shower soap and shampoo so we had to steal from a lobby bathroom with a paper cup to our room for next day. THERE IS NO POOL AS ADVERTISED! Indoor pool has boarded for past 3 years due to COVID. TAKE THAT OFF LISTING!!!

Our room smelled odd, the walls were dirty, and I just felt like this place was extremely dirty.

The Bad: parking was weird and hard to find a spot bc a bus took over several spaces. Back door of hotel never recognized our keys. The rooms were clean, but a hair was in the shower. The great: beds were very comfortable, it was silent in the hotel, everything worked from all outlets to lights and hot water. Staff was quick and friendly. Lobby was spotless. Would definitely stay again.

It was a nice hotel

my stay was awesome .., very relaxing .., bed comfortable..,,i will definitely be staying there when in new orleans

Rooms look better than the outside building.

Didn’t like the toilet paper

Nice

The hotel is clean and surprisingly quiet for being so close to the airport, we never heard a single plane until we got up at 6am. Staff is very friendly, and the hotel is located many different restaurants within walking distance.

Checked into the room with little issue. Hotel looked clean with no concerns for safety. We left to go get food and when we came back we vdiscovered the room key didn't not work. We went to the front desk only to be asked if that was our luggage in the room; to which we confirmed. We were then told someone else was also checked into our room while we were out and they entered our space. After waiting several minutes for the young lady to find out registration again, we received new keys. There was no apology and no explanation except "the system didn't have anyone in that room" Even though the same young lady had just checked us in less than 2 hours earlier. Then the concept of strangers going into the room was minimized with "they were only in there for a few minutes". Completely ridiculous! Instead of waiting for us a guest to come to the front when we returned, they should have already gone through their checked in receipts and should have been prepared to discuss the situation with us. And this is why i travel with a hotel for lock as we could have easily been in the room when this happened.

Rooms were old and not updated

Very clean and staff was amazing first time in New Orleans and loved it

Hotel needs maintenance. Pool closed, phone in room didn't work, and breakfest was minimal.

The staff was polite and helpful, however, the bed was not very comfortable, the water in the shower was only warm, and there were not many dining areas within walking distance of this facility.