They tell you all about how eco friendly they are and how much they care about the environment and yet they still use the little plastic single use shampoo and conditioner bottles as well as the little plastic wrapped bars of soap. Their restaurant staff was absurdly rude. They took over 40 minutes to bring us our overpriced food that was barely room temp when it got to us. It was so obvious that it had been sitting for at least 10-15 minutes. Then one of the dishes we ordered was off; it had some sort of weird bitter smell and taste so we sent it back and they still charged us for it anyway! Terribly uncomfortable beds that were hard as a rock and no climate control of any kind. No heater or AC which ok not an issue really given the location but also no ceiling fans or or table fans either. Those cost almost nothing to install or have available and even less to operate. The way the property is set up, you HAVE to drive your car or take one of their gas shuttles all over the property because it is so spread out and up hill. No sidewalks even if you want to brave the hills.

Hotel was comfortable. Grounds were very pretty and room was convenient with three beds for a family of four with two teenagers. Nothing nearby to walk to so need a car. Pool was ok but smaller than we expected. Nice view.

Amazing stay with the best views. Comfortable beds. The shower head was not good and shower controls were not working properly, but overall amazing resort.

We did not have any hot water and our tub was broken. It never got fixed and they would not give us a refund or discount of any kind. Sucked as it was supposed to be our honeymoon. Shuttle Drivers were very cool A+ but all other services were not super helpful or accommodating.

It was amazing stay.

Nice view and nice setting but very large uphill area. They have shuttles for their property wonderful sunset views from room This was not our cup of tea though

Out side of rolling blackouts and rooms with no WiFi it was a great hotel with a ton of things to do. The food at dinner was great. The free breakfast was good for free but I would have liked pay food options as well. The same things over and over again get boring.

We loved this property and found it to be better than advertised. Gorgeous views, extremely convenient location, many great activities nearby. Stunning sunset view across the road from the property, people gather there every night for the beautiful show. The restaurant was good. Gift shop well-appointed. Staff was excellent, and went out of their way to help us with some specific requests/questions including arranging transportation. Grounds are beautiful and well-maintained by competent and kind gardeners/grounds-keepers. We saw many coatis on site, birds including two toucan sightings. There are peacocks on site. There were high winds while we were there and the upstairs bedroom/loft was quite noisy so we did not use it for sleeping. The room was well-appointed and very spacious. There are through and through vents so that the air flows from outside, through the room, and into the corridor outside the room - good ventilation. There are sitting areas throughout which promoted socializing and we met some great new friends. The proprety is very hilly but easy to walk for those with good mobility, strength and cardiovascular capacity (one mile uphill to the very top of the property). Note that in the evening the resort is very quiet and dark. Pathways are generally lit well enough to walk in the evening. The hallways and rooms are dimly lit after sundown, so if you need to work (or watercolour paint!) it's best in daylight or bring a small desk lamp. Wonderful. Highly recommend