We chose to stay at this hotel as it was in close proximity to the venue a close friend was hosting her birthday. The front desk clerk was rude and condesending from the start. Not a hello just a cold are you checking in? I'll need to see ID. After providing ID, I was handed a debit machine with no total displayed for the holding fee. When I questioned why I could not see the total I was told it was a hold of $250 for using my debit card. I had left my purse in the car with my husband and did not have my credit card handy and simply did not trust the lack of transparency on the card reader. Rather than arguing with her I went to the attached bar to have a drink while I waited for my husband to return. After checking in we were advised not once but twice we could not have late check out and that noon we would have to leave. When we checked out a new clerk questioned why we decided to leave so early as our late checkout was approved and we could actually stick around till 4pm. Since we were already packed and upset about not having this knowledge prior we left. The extra couple hours sleep would have done us well as it was a late night at the party. Poor communication and condescending staff is this hotels downfall and quite frankly the only saving grace was the attached bar as staff over there know a thing or two about customer service This room was booked using our earned free stay and I paid the difference to secure a nice overnight stay. I wish I had not wasted my money.

Pool very dirty and disgusting

The property has been updated but unfortunately shows a lot of abuse. We found an empty condom wrapper in our room which definitely shows the room was not properly cleaned. The room itself was pretty dirty. Breakfast was terrible, limited portions of everything and not very many options.

Always a great stay clean Respected my early check in

We were very pleased with our stay. Great location and nice and quiet for sleeping. They put our room where we asked (top floor, end of hall). Room was nice and big and modern. Great breakfast area with lots of seating. Nothing bad to say.

Stayed 4 nights. Clean, modern hotel with decent breakfast buffet.

What a friendly place ! Staff were ever so helpful during my stay and even accommodated my tardiness for an excellent breakfast (I was late). Saif Khan was nothing but a Gentleman and helped me resolve an issue I was having with a booking placed in error. Will stay here again.

Room was clean and quiet