The hotel staff and services overall are very deficient. The hotel had changed our reservation and gave us accomodation in another area of the resort that was way more noisy and common, compared to what we paid for that was more of a private and quiet experience. The experience was not good enough and the hotel staff did not know how to properly resolve the situation. I used to love this resort but after the last stay, I would NOT reccpommended to anybody.

Just wasnt good this time

Property is showing its age front office staff is less then helpful. We would not comeback we had two bookings the front desk would not let us check into our room unless we gave up the nicer room that was paid for and then would not refund

The room has bedbugs in the mattresses

I was given a tool on a building A when a full scale renovation in progress, next day changed to another one. Food has downgraded if compared with 3-5 years ago, low-cost drinks in bars.

Everything is good

Don’t Paid for Internet and Mexican restaurants have a lot lice

Positive experience - clean room, comfortable bed, different restaurants with variety of foods, nice beach. Need to better enforce the no-smoking policy.

Staff waa great. However my brother in law got food poison with something he ate at dinner. We called the operator and we were transferred to a doctor. On the phone she told us the visit was going to costs us $250 but then she ended up charging almost $500. We also had to pay for the ambulance and the cost of the clinic were he had to stay for the rest of the night and the entire morning.

This property is "HUGE" it would take 10 days to visit all the places to swim and dine. Great quality for the Expedia bundle package coming out of Atlanta. Would highly recommend to friends and family.

Everything was fine for adults, but no activities for kids.

There was no one to guide you where to go!

Liked walking to different areas and still be safe because I was still in lifestyle with staff support always around for security.

EXCELLENT

My first room lost power and water but it’s okay, my group got moved to Tropical which was a beautiful stay & i would do it again x10.

I love to stay in the lifestyle all the time I visit because there are a lot things to do and all the people are great

Need to bring back the welcome party...and need smart tv on room and unlimited internet access....

Poor food A lot stairs

Terrible

The property was nice. Nothing new and modern but nice. The food at the resort was below average. you need the shuttle to get around to the other properties. During the day they come about every 5 to 8 minutes but during the night they come much slower. The entertainment show every night was ok. There were two that were amazing! The resort entertainers were really good engaging the guest to dance and having a good time.

Great

Great staffs and service, but bedrooms need renovations.

The place was very clean.

Food is not good u less is VIP

We have stayed at this property for several years and we have noticed the constant DECLINE. - Rooms are in poor shape. Beds dirty and mattresses are horribly hard. Other amenities are in decay and whatever work has been done to them is shoddy at a minimum. - Air conditioning was constantly not working and had to call the main desk to get someone to fix it. - We requested a third bed for our 7 year old child and the "frame" they brought in was filthy and in poor shape. It looked like they borrowed it from a poor family in the area. - The food was terrible. There was no variety in the menu. The same was served every day for breakfast, lunch and dinner. Everything tasted like fast food. Of the "A la Carte" restaurants only one had some good food options. It was the one serving local cuisine. The other (international menu) restaurants served food that was terrible. - The main pool area was extremely loud. This was the constant complaint we heard from other guests. Luckily, we stayed close to (Crown Residence) pools where it was very quiet and relaxing. Others did not have the same choice. - There were some very loud and obnoxious guests (mostly locals coming from New York) who had no respect for quietness. We had drunk people nocking our suite door late night several times. At one point, we had to call the main desk and have the hotel "security" come by. The guy knocking on our door wanted to fight after I asked him what he wanted. OVERALL POOR EXPERIENCE

Loved the wife selection of dining locations, however the pools closed at 6pm or some 6:45pm when it was still daylight out.

If I can give zero starts I would. I have been to lifestyles before a few years ago. But let me tell you how much they have downgraded since then. Service? You don’t get much from them, they all stand there looking dumb tell you it’s not possible for you to get a towel, or an extra bottle of Pepsi in your room ( given on the website they write complimentary drinks refilled daily) nope!! That’s just water. I was there for 6 days and from those days I think 3-4 of those nights we had blackout’s no power, no entertainment, they weren’t prepared, had no plan B. It was horrible. Getting breakfast, lunch and dinner felt like I was an inmate and they had to put food on my plate. I never went to a resort that had a buffet where they had to place food in my plate. I used to love lifestyle but I would never go there again.

The staff is very friendly, but the property needs a lot of update’s, the a La Carte restaurants are not good at all, not even the doninican restaurant is good. I like the buffet at the Pearl it was the best out of all the restaurant. The snacks are very limited, no fruits or ice cream for the kids. The spa was good we had a couples massage and they did a really good job and the staff is super friendly and accommodating. Overall management needs to do a better in keeping up this property up to day.

Nice

The staff is amazing I have no complains about that, now for the amount of money you’re paying they should off like make it nicer and more clean, the cleaning lady moped the floor and it stayed wet for 2 days straight and we called to complain and they did nothing We had to mop the floor again with towels, because it was very difficult to walk I almost busted my a$$

The idea is amazing mini resorts in a large resort the room we had was beautiful but a bit outdated the water running everywhere the ac was not strong the sink water pressure was too strong

The shuttle should have a schedule available and needs to come more often during dinner times … the restaurants were far from my hotel and we had to wait too long for shuttle.