Grupotel Los Príncipes & Spa

Great food, beautiful rooms. Staff at the reception is a bit rude, tried charging us double

The only thing that lets this hotel down is the dinner on an evening - vegetarians are left with salad or stodgy veg, no distinguishing main available and taste is very much towards German guests and each night was very much the same. We did have a problem with leaking air conditioning and was told at reception it was condensation I refused to accept this as normality as it had a safety issue when entering the room and pools of water on tiles made it dangerous underfoot, after 4 attempts over 30 hrs from maintenance it got resolved we did receive a credit back to the room when I asked due to the fault and the inability to sleep because of the dripping. The other room booked was fine with no issues and located next door. The proximity to the bus to Palma, beach access on the doorstep and a few places to have a drink is excellent One improvement the hotel could make is the step that leads to the beach the ones inside the hotel perimeters slope forward and have nothing to hold onto making it difficult for elderly guests or anyone with mobility problems Overall I would stay here again but only on B&B so there is a change up in food options.

“Amazing hotel! Just a short walk to the beach, with clean pools and friendly staff. I’ll definitely be back again!”

This is my 4th time staying here! The staff are amazing. Everyone is friendly and they work tirelessly to provide an excellent service. The rooms are spacious as is the bathroom. Having a cycle shop and cycle garage next to the hotel is another benefit!