The counter staff are helpful.

I want to start by saying the staff was very helpful and accommodating. However our stay had a few ups and downs: - When we checked in the room type we booked was not available (booked a 2 queen room). We were offered a single bed room and we were moved into the correct room type the next day by 11 am. - The on-site laundry facilities are under construction for the foreseeable future. Considering February is peak season and you tend to pack a lot of heavy clothes I wanted to use the laundry to reduce how much I had to pack. This was disappointing. - The onsite restaurant is closed for equipment updates. Not sure how long they will be closed. That means no room service. - Checkout time on the hotels.com website is noon. It is actually 11 am according to the hotel. However the staff let us check out at noon. - Room cleaning is by request. I understand that since most of us are out until 3 AM watching the northern lights and sleeping in until noon. That said it took multiple calls to get refreshed towels, trash bags, paper cups, toilet paper, etc. The staff did give us the first night free since it was the wrong room type. That said it took 3 days of coordinating between hotels.com and the front desk to get the refund processed (we pre-paid for the room). I just got the confirmation for the refund from hotels.com before writing this review. The location is great, the interior is a bit beat up, but the price was reasonable compared to other properties.

No service room in 4 nights.

For the price of the hotel I feel like it did not deliver. Everything was pretty well sub par at best. The staff acted as if I was inconveniencing them with any request from checking in to getting a car pass. The room had various stains on the floor, walls and in the bathroom that made us feel uneasy about how clean everything was. The hallways smelt pretty terrible everytime we came and went, smells like cigarette smoke and garbage. We did speak with the front desk and noticed a slight improvement throughout our stay although I did still felt like I had to hold my breath through certain sections of the hotel. We booked our stay for 3 people and had to reach out to the front desk as they only supplied us amenities for 2 and despite never putting up a do not disturb sign we never got our room cleaned during our 4 night stay. Maybe they have a protocol for this, if there was though we were never made aware of it. Parking is decent, they have plug ins for about 8 cars, spaces for probably 8 more and if that's full there is plenty of street parking nearby. Also, if you're driving make sure to stop by the tourist info centre for a visitor parking pass to avoid paying at the meters or getting any fines, the town seems fairly strict about street parking! Overall if the price was about half of what I had payed I would have expected what we got, but at that price I'm likely not about to stay here again and wouldn't reccomend it as a nice place to stay.

No heat in the room

Nice clean and quiet place close to downtown

Nice

Room was 7/10. The property directly in front was covered with cigarette butts mostly from. military guys, they should be ashamed of themselves. The restaurant needs some updating or something. Very friendly staff but food and ambience just doesn't cut it.