We have stayed here lots of times before and it’s been lovely. This time was very disappointing. The carpet in the room was disgusting, stained and dirty. The bathroom needed a proper clean. Breakfast was very disappointing. The first morning we went down at 8.30am and there were no pastries or marmalade out and the toaster was missing. Cooked breakfast is very small and definitely not worth £15. The hotel looks tired and uninviting and like it needs a good clean up.

A very good location for our stay. The only let down was the food. Brakfast was 'served' but it was apparent that it was prepared and left on a buffet, just not insight, rather than freshly cooked. Limited repetitive evening menu.

The room was fine with a good view of the river and the old ferry - clean and tidy with a very comfy bed. The shower was good and there was tea and coffee etc ready for us.

The mattress was the worse one I have slept on. My wife slept on top of the mattress and I in the chair. Never again.

The hotel is very tired. The room was spacious with a lovely view. I booked this over the premier Inn because of the leisure facilities but received an email the week before to say the pool was closed for maintenance. No gesture was made to make up for this.

Room was filthy had to get someone in to clean it when we arrived as the carpet was disgusting and we had an 8 month old crawling everywhere. The pool wasn’t switched on so was freezing cold and we were unable to use it all weekend overall very disappointed

Heater didn’t work in the room.

Staff were great and service was too. Room was clean and tidy but the mattresses could be improved as not very comfortable, old spring style. However was awoken during the night about 3am to load and playing music, called down to reception and asked if she could hear and find the source. She commented it could be the restaurant. Suddenly no more load music and back to sleep I go!

This is our third stay here and we enjoy the view of the estuary and it makes a good base for exploring the area.

Definitely not recommend, no shampoo in the bathroom, pillows was dirty marks and etc. Informed receptionist in the morning she started chatting with her friend right middle of our conversation. She wasn’t really care. Very poor customer service for over £130 price.

Position is great. Close to a main road but not too bad

It felt like an old people’s home, considering the price I was expecting something much better. Exceptionally disappointing.

As others have stated the rooms may be a little dated but fully furnished and plenty of space. The swimming pool was a great addition and ideal for families. Service at breakfast was excellent and reception also very helpful.

Good staff very helpful

The Swimming pool made this property, although it was small it was perfect for a relaxing swim with my 5 year old. What let this property down was it needed a little TLC a few scratches in the furniture and patches on the paintwork of our rooms. However the service of the staff was excellent and everything was clean, with an excellent breakfast, although best to book it with your hotel stay as you get it for a bargain compared with the price on the door. Overall is was a lovely stay.

Very comfortable. Excellent breakfast.

Great front of house staff, room very dirty with massive dust gatherings in corners , stains of floor.

We'd booked a one bedroom apartment and was really surprised at how good it was. Lovely patio space outside with furniture. Rooms all decent size for the two of us. Only comment would be the table in kitchenette was a bit too big at the round end and was awkward to get round if you're on the larger side.

Needs refurbishment, toilet not so great.

Nice break away, hotel is looking tired in places and bathroom esp, had mould above bath but clean otherwise. Pool excellent, could have been abit warmer but kids enjoyed it. Breakfast was good with plenty of choice

The hotel is stunning and comfortable, the staff were really friendly and kind especially to my son. The only down side was that the room its self was not as clean as expented when you walk into the hotel, there was lits of dust in the doors and window and cobwebs from the waal lights to the wall which was a little off putting, the bathroom sink was also dirty and there were toothpaste stains in the sink, as i have a 5 yr old I am used to this so i was happy to sort and we had a good stay. The breakfast was fabulous and the recommended pub for dinner was amazing. My son had a great time in the pool and we would live to come again for a longer stay with all of our family

It’s easy to find nice staff and the rooms are very spacious, we also had a nice hotel view.

Great place but the external fabric of the building could do with some refurbishment

Great

Staff lovely helpful kind. Room fab views spacious. WiFi a bit intermittent for business and few more signs to direct all the way along country track to the estuary as SAT nav not accurate. Breakfast super

good hotel

Within walking distance to Newton Abbot town centre. Lovely spot.

A wonderful setting, lovely views from the bar/dining areas.

Lovely hotel, almost a 10/10 , unfortunately unable to have a night cap when we arrived back from our party, apparently the till had been cashed up, couldn’t understand why it couldn’t be charged to our room ? However very pleased and would not hesitate to stay again

Lovely location, close to Newton Abbot (any 1.5 miles out), hotel very clean, friendly and helpful staff, would go back there

Beautiful location with stunning views of the estuary and river, with a very accessible walk and a cracking pub on-site! My standard room was very basic and could do with a bit of modernising, but was very comfortable and cool. I shall try a deluxe room next time.

Overall a pleasant stay in beautiful surroundings. They tend to overbook their dining facilities. No brochure, everything on line.management is very finance focused.