Very clean and quite. If you have any problem before you arrive, they don’t answer the phone, if you Text them,they answer around 24 hours later, it’s difficult to get in contact with them.

You will find everything within 1-1/2 hours. Food nature clear water & fish cold drinks happy people monster alligators red skies

Nice place to stay, food is really good

This was a nice beachfront hotel at a good value. Staff was really nice and the food at the restaurant was good (but expensive). I really liked this hotel. If I could make suggestions for improvement it would be to offer beach towels or lounge chairs. They give you pool and shower towels but warn you not to use them at beach. I've never stayed in a 4 star beach hotel before that didn't have lounge chairs/ umbrellas on the beach or beach towels. I would stay again.

This hotel is located in the safest area of Jacó and the best part of the beach.

Excelent

The property was clean and the front desk quickly addressed any concerns that surfaced during my stay. Great location on the beach with activities readily available.

Beautiful, small yet well appointed, amazing beach, friendly staff- best spot on the beach!

Everything was great except for the mattress.

Great stay, although staff could use more training on tourist information, places to visit and how to get around. Excelent food and service at the tiki bar restaurant although expensive.

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Don't expect much.. Some rooms do not have a refrigerator. Very limited dining. But you do get what you pay for. Not a bad place just don't have high expectations.

Reasonable price and great hotel

Very nice place to stay, right on the ocean. It was just a little bit of a pain because we got there early and check in is not until 1500; at 1200 you can start using the facilities but before then you cannot do much. We were able to walk to town and to food places but it was not super close. The rooms ha nice air conditioning but we had to ask for a blanket at the desk after it getting very cold teh first night. Overall nice place and the tiki bar on site is cute. I would stay here again.

Fantastic location, we arrived really early and they allowed us to check in which was really great. Room was fine and adequate. Pool, sun loungers and umbrellas were a bit dated and could probably do with renewing. Out of season the bar and restaurant is closed on a Wednesday.

The property is rated 4 stars. We had scaffolding outside our "garden view" window the whole 10 days, restaurant and bar closed at 8pm, room filled with mold, literally had to have dehumidifier emptied twice a day which was also a hassle. A horrible experience. Stay at Playa Del Mar instead

We checked in here and were so pleased. The grounds were stunning, the rooms were clean and updated, the staff was friendly. Though it wason the outskirts of the main drag, we were able to walk places, not that we needed to as everything we needed was right there. Would stay here again.

Very good. Right on the beach.

Great location with beach access

Walking distance to the beach.

Broken Shower handle, outdated door lock system, not trained employees, very limited food choice

This property is a little far to walk into the little town Jaco, but I liked it. It was clean and comfortable, had a pretty garden and pool, and is right on the beach. The restaurant is also good, although expensive, as are many restaurants in Costa Rica! The staff were very friendly and helpful.

We stayed in one of the 3 rooms that have an amazing ocean view and sunset view. The staff in the resort are very nice and friendly. If you need an iron it has to be checked out in the front along with beach towels. Otherwise, all other services they charge for. The prices for breakfast, lunch & dinner start from $12 and avbove. The prices noted in the Expedia ad need to be updated. They take US dollars. Everyone needs to try their famous 'Chiliguaro" its kind of like a bloody mary shot (so tasty). The banana pancakes were my fav! The lead bartender/manager at this resort is the Best!

Close to the beach. they didnt have towells in the room for shower, hard to communicate with the reception. Room phone didnt work.

This place is not worth the money. They dont provide the services they advertise. There is no spa with different massages. There are no yoga classes. They showcase different services to get you through the door but dont provide them. In the first room they gave me, i spotted 4 lizards and over 10 small roaches. They switched me to a different room after but I did not enjoy the stay.

Traveled here for a mini solo vacation and this hotel was small but perfect. My room was the cutest with a balcony and beach view. The food and drinks were delicious as well . I did not like the idea that beach towels were not provided. However, I observed the beach had black sand and personally I’m not a fan so it worked out . I just spent extra time at the pool which they did provide you one towel. S/O to Steven the receptionist. He was so sweet , patient and awesome. He assisted me my entire stay. I really wish I seen him my last day. Overall, I had NO complaints and I would definitely stay here again.

Beautiful property. Affordable prices, beautiful beach. Only thing I would suggest is friendlier staff at the bar. They were often distracted, on their phones and slow to close out or attend if you needed something.

I liked that the property is just far enough away from the really touristy area but close enough to walk to. The Tiki Bar was great with spectacular views. The staff was very friendly and very helpful for booking excursions and rides. I would highly recommend Jaco Laguna Resort

We loved staying here it was a nice peaceful place not far from the jaco strip. We rented bikes from the property and u are also able to rent surf boards. It was nice to be able to walk down to the beach with ease day or night. They had Secerity making this property safe. Walter was a fantastic manager and always stopped to make sure we were having a good time. My fiancée preposed to me here, so we will def be back!

Great beach views! Wonderful bathrooms and excellent restaurant with wonderful staff! But the employees at reception were terrible. They were disengaged and unable to answer questions related to offerings marketed by the hotel. There were some bugs that got into our room, from the crack under the door, but that's the nature of life! Maybe a tighter door seal or barrier along the bottom to sweep away bugs would help deter this? There was no option to use towels for the beach and they had to be bought personally. This, to me, seems like reason enough that this location is less eco-friendly because I imagine how many beach towels have to be purchased rather than reused if they were available from the property. Gorgeous views. Gorgeous beach access. Comfy beds! Breakfast not included.

This is not a 4 star resort!. It is at best a 3 star hotel as many in the area, but way more expensive. Check-in is at 3 p.m. and check out at 11:00 a.m., which is very inconvenient. We waited by the small swimming pool in a very hot and humid day. Unfortunately I did not check on this before I booked it. We arrived at the hotel at 1:00 p.pm and checked in but they would not give us the key to the "suite" until 3:00 p.m. "because of the policy". When we got to the room, it was steaming hot. It took over half an hour to reduce the room temperature to 22 degrees. There was one hand towel and a bath towel. We had to go downstairs to ask for towels and we were provided with an additional bath towel. The room was a standard 3 star hotel room with a jacuzzi in between the bed and the bathroom area. Poorly designed and average in quality finishing. No additional decorations or confort items.

This is a beautiful property on the beach. But… I payed for an upgraded room. When we arrived there was no coffee maker in the room. This was clearly stated in the details. When I asked for a coffee maker the staff told me they didn’t have one. All of the other rooms had coffee makers. There are no refrigerators in the rooms either. The female wait staff at the tiki bar are unprofessional and rude. The food is expensive and not very good. We asked to speak to a manager but there was no manager on site apparently that entire week. Will never stay here again.