Kokomo Botanical Resort - Caribbean Family Cottages

My stay at Kokomo was amazing from start to finish. The receptionist, Wenie, was exceptional and made sure our stay was comfortable every step of the way. She was always available to help, whether we had questions about food, transportation, local attractions, or things to do nearby. Her recommendations were incredibly helpful and made our trip even more enjoyable. The housekeeping staff was also wonderful, ensuring our room was always clean and well-stocked with fresh towels. While the resort was not as modern as I expected based on the photos, it was very clean, well-maintained, and located in a safe area. Overall, my experience was a 10/10. The outstanding customer service and cleanliness made for a great stay, and I would definitely consider coming back in the future.

We enjoyed our relaxing week at Kokomo, everything was great! The grounds are magical for a garden enthusiast. Best of all was the exceptional service provided by Wenie, she made us feel so welcomed as soon as arriving! Even before arriving Wenie was very helpful in advising us in airport transportation options. Upon arrival rum punch and even surprise birthday decorations for my cousins birthday! Every need was met with a smile. Also very helpful was Maureen and Susana who so kindly showed us the renovations being done to the property as well as giving us the history of the gorgeous Koi & turtles. We also enjoyed a good massage in the onsite spa. Jeffrey the beach shuttle driver was helpful in local recommendations and informed us about Thursday night Fish Fry. All in all we couldn't be happier with our choice to stay at this beautiful property!

What a wonderful place to stay! Ms. Wenie took excellent care of my friends and I. She was very tentative whenever we needed something. The breakfast is fresh and prepared per person everyday. The spa is lovely and serene. I had the BEST swedish massage. They took care of every inch of my body. The room even came with a phone to call any taxi if needed. It was nice to have a private bungalow with short nature walks. There is also a yoga platform with some mild weights. Lunch and dinner were good too. They have a menu with various options. Other than the spa and excursions booked through the resort, you will have to eother use the taxi service or rent a car to explore the island.

Overall, Kokomo is a lovely place, BUT…. There are a few issues. The bathrooms need to be updated. The shower faucet was terribly rusted, and it was bothersome that maintenance hadn’t changed something so simple. Having the kitchen was absolutely wonderful, especially due to the fact that the restaurant on the resort was ridiculously expensive… I mean ridiculously expensive. Kokomo did provide vouchers for free continental breakfast daily, so that was appreciated. Supermarket was super close, so we opted to food shop and cook… traveled with children, so this was necessary. When we arrived, we were pleasantly welcomed by Wenie, who was most helpful in giving information. Cleaning staff was great…. Worst experience… Ruth, who works in the restaurant. Very unfriendly… never provided a smile, welcome or good morning… her delivery was very harsh and she seemed annoyed if you only ordered the continental breakfast. We actually hated going there because of her honestly. I would return in the future.