Asaya Hotel is not only our favorite hotel in Kinugawa Onsen — it is honestly the main reason we return to Kinugawa Onsen at least once a year. Every stay reminds us why this hotel is so special. We love the beautiful onsen facilities, especially the public baths with their larger and more spacious atmosphere. I personally prefer the public onsens, where I can fully relax and enjoy the traditional hot spring experience. My wife, on the other hand, especially enjoyed the private hot spring bath in our room, which she used throughout our stay. Having that private bath made the experience even more relaxing and convenient. The food is another major highlight. Both the breakfast and dinner buffets are excellent, with a wide variety of choices and consistently good quality. The buffet experience is one of the things we always look forward to whenever we stay here. Most importantly, the staff are genuinely friendly, professional, and caring. On the day of our departure, the taxi we had reserved was cancelled without our knowledge. Instead of simply apologizing or leaving us to figure it out, the hotel staff personally drove us to the train station. That level of hospitality really touched us and showed the heart of Japanese omotenashi service. Asaya Hotel continues to be our “only hotel” choice whenever we visit Kinugawa Onsen. Between the onsens, the food, the service, and the warm hospitality, it truly feels like a place worth coming back to every year.

Amazing, amazing experience! My family had such a wonderful time and we are planning to go back to visit.

The hotel itself is very clean, updated, comfortable. The room we had was on the traditional side and was spacious with a separate bedroom with balcony with river view. Buffet dinner was delicious. Hot tubs is clean and amenities including shower head were great. Recommend to stay just one night. Because the “Kinugawa” itself is a small town and surrounded by abandoned buildings, not much to do. The check in staff didn’t let me know you needed reservation for the return taxi. I planned to grab a taxi to the train station at the check out but then, the staff told me without taxi reservation or shuttle reservation, waiting time for a taxi is around one hour. We ended up walked to the train station but missed the train and spent 5 hours waiting for the next train. I think the hotel staff should have let me know the reservation when I checked in as they knew we took a taxi to get to the hotel at check in. Lack of taxi service is understandable due to the size of town, so make sure to ask about the taxi or shuttle for your return!!! The check in staff was impersonal. The hotel seems to cater to a large group of people so if you are looking for more of traditional type of Japanese hotel service, look other hotels. But over all great hotel experience.

One of the best experience I've had with Onsen resort.