Hotel Monopol

Great customer service

My wife and I spent two nights here in May. We arrived early, and after a short wait were given 2 electronic keys to room 41. We were also given breakfast times and the wi-fi code which worked well in the room. We were given a room adjacent to the swimming pool, which was quiet as there were few guests staying at the hotel. The room would have been difficult for those with mobility issues as there were no lifts to this floor of the hotel. The room was well-presented and had adequate storage and sufficient sockets for charging mobiles etc. Having read about bed bug issues we gave the bed a thorough inspection and found no evidence of bugs. A ceiling fan operated silently and provided enough air for us as the weather was not particularly hot. The TV had English language news channels and with a bit of effort, it was possible to access programs on non-english channels into english by using the remote control. The bathroom had a bath with overhead shower attachment, vanity basin and toilet. It also had a good shelf for personal items. Small soaps and a wall-mounted shower gel dispenser were available, along with decent towels. The water had to run for a short while to get hot, but remained hot and plentiful once it came through. Breakfast was included. Hot items included fried eggs (omelets were available on request), bacon, and churros. One day we also had hot-dog sausages, the other baked beans. There was a small selection of cold cuts, cheese, pastries, cereals, yoghurts.

From the moment we walked into the hotel,we were greeted with a friendly welcome. Once we got to our room it was spotlessly clean. Plus it was larger than we expected. All of the staff were very friendly, the breakfast had everything for everyone's dietary needs. The pool area has plenty of loungers, plus the toilets and changing rooms, are spotlessly clean in this area.We most definitely will return. Plus we highly recommend this hotel. Thank you to all the team that work here. Brian and Beverly Wilson

Friendy, helpful staff. Excellent breakfast. Great location*. The room had old school amenities like a laundry line in the bath and a bottle opener screwed to the door jam. The only fault is a shortage of electrical outlets. To charge my phone I had to resort to the hairdryer outlet in the bathroom. *To get to this hotel by vehicle (e.g. with luggage), approach the port and historic center area from the north, taking exit 32 from highwayTF5. If you try to come from the south, you will likely be frustrated, because 90% of the streets are one-way against you! Come in from north and you'll drive right up near this hotel.