I can stay very comfortable with great hospitality by staff. And all facilities are so effective, like shoes, clothes, and free service so on. If much earlier bus transportation they have, I was so happier. Thanx.

The hotel is very clean and room is quite big. There are a few types of hot springs which are all fantastic. The location is easy to find and parking is free. Many restaurants around so OK to walk around and find one(s) that suit you. The hotel provide free ticket to Kaya forest which is a nice attraction to go in the area.

Once arrived to the hotel, the hotel staff explain us all detail of the hotels and areas which we can make use. Our package only included room but they also offer a small free breakfast on our stay which made us a good start in the morning. they also provide us special offer in Kaga area and show us all the information we needed on our next day schedule. I communicate with them in English, I fully understand him and is the most remarkable hotel we stayed during this trip.

Although there is no view from my room, it is an excellent accommodation in terms of price.

Hotel is very big. Staff are very kind and friendly. Special arrange a chinese spoken staff to serve us.

Friendly and helpful staff!

The hotel has friendly staff who showed us around when we checked in. Despite the language barrier, they tried their best to make us feel welcomed and informed. The room is well equipped, spacious, and comfortable. We took the free shuttle from Kaga Onsen JR station to the hotel, with nice scenery throughout. Onsen is nice, although it's not opened for 24 hours. The only downside is that the elevator area on 1/F has bad cigarette smell, so we have to endure the smoke while waiting for elevators to our room floor (we booked non-smoking room).