We absolutely loved the kaiseki dining experience at this hotel. We highly recommend upgrading to in-room dining—we added around $30 per person, which allowed us to enjoy both dinner and breakfast in our room. The experience felt very special and complete, and we truly enjoyed every moment. The staff were incredibly friendly and helpful. When we arrived, the front entrance faces a small uphill street, and our driver was unfamiliar with the area and stopped on the roadside, which could block traffic. Before we could even react, the staff rushed outside, carried our heavy luggages, and guided us into the hotel seamlessly. Their quick response and kindness really stood out. Later, we realized there was a better drop-off spot just a short distance away, but we were extremely grateful for how professionally the staff handled the situation. The hotel is close to a popular tourist area with many shops, making it a great location for exploring. I used the public bath both in the evening and the morning, which I highly recommend. The in-room bathroom is small, which is typical for a traditional hot spring hotel, and the public bath was a much better experience. Overall, this hotel offers exceptional service, an authentic dining experience, and a great location. We would absolutely stay here again.

A very good onsen close to train station and local shops. Excellent staff service.

Staff explained well the dining experience, what to expect and how to eat and the food served. Onsen was great. Kobe to this place was only 1 bus ride and direct. Then just walk leisure 3mins to the hotel.

Property is dated and it shows in bathroom, hallways, lobby. Staff are nice but have hard time to communicate in English. Dinner was good and provided a good traditional Japanese kaiseki experience