Please note that this from the perspective of a westerner (Canada) — This was a very traditional Japanese resort. The baths and hot tub were great. Breakfast was a set menu and traditional Japanese fare — while it was an interesting experience, it was also very non-traditional for us. Best to have a vehicle when visiting here as town and restaurants are a 2 km walk or a $12-18 taxi ride. The staff were great and we communicated through a translation app, as most spoke no English and our Japanese is no better. This provided a truly immersive Japanese experience.

Wecloved the onsen baths. The people very helpful. The room lovely, the food delicious. The robes and the shop. We will come again. Thank you particularly to Yuki who was very kind to us.

Ultimate relaxation environment! Staff extremely helpful even with language barrier the desk clerks went above and beyond to help us with travel arrangements, taxis, food delivery, and more. The breakfast was incredible with the servers and chefs kindly providing an ultimate Japanese experience. Everyone showed us kindness and genuine hospitality all the way to housekeeping and management. Definitely recommend this place to anyone who needs an amazing getaway. Top notch! The in room onsen was serene. The general onsen gorgeous with beautiful waterfalls. Only topped by the genuine concern for our wellbeing 🙏

I had changed something about my reservation after my initial booking. When I arrived I was given my original cheaper room (I had upgraded) and the desk attendant didn't catch it at first. After realizing the mistake they were extremely apologetic and moved us to our upgraded room with the private outdoor ofuro tub. The kaiseki dinner and breakfast were fantastic.