First night they gave us accessible room even though we did not want it and purchased non-accessible. They said due to purchasing through hotels.com, nothing could be done. Room was awful, stains on the floor, no water pressure and shower head at chest high. Next day we asked for new room and the room was great. If you like dogs it’s great, there are a lot. Pool and hot tub were great.

The room was extremely clean and beds were comfortable. The bartender was amazing (!!!) and went out of her way to help any and everyone who needed assistance because the front desk clerk was almost never present. Phones were ringing off the hook and guests had difficulty obtaining room keys and having other needs met. The breakfast wasn’t great and the buffet and coffee areas were filthy and there were no clean dishes. Items were not being restocked as they ran out. Have stayed here twice before but this time it missed the mark.

Close to the airport without being in the flight path.

Staff was so courteous, professional and accommodating! Morning breakfast wasxoerfextc

It was a family trip to a soccer tournament. Room rates were crazy, but to make it worse, the operations manager, Michael, at the front desk was far from helpful and kind during check-in. The bad attitude and service made the check-in experience unpleasant, taking over an hour to resolve an issue. He wanted to charge us for a no-show despite my call to make changes, which I had proof of. Long story short, people like Michael should not be dealing with customers if the hotel wants to retain them. I’ll definitely not go back to the Hyatt at Lakewood again.

Large room with king bed. Bed is comfortable - cushioned but not pillow top plush. Mildewy smell in the room. Large bathroom. Great water pressure. TP is papery - not soft. Daily breakfast is on the better side of things - they make the waffles for you rather than the messy set up at other hotels. Every morning is something a bit different. Gym is pretty spacious but ice cold in there - hard to want to work-out in the morning due to the temperature. Apparently a common complaint but nothing they can do about it. Pool area is perfect. Lobby is a comfortable place to hang and visit.

Overall good stay but breakfast choices were poor considering standard of this hotel.

I have been a frequent guest at Hyatt Place. This recent visit has me questioning the options of returning. I had booked a 2 night stay. My 1st night had me sleeping with a sweater as the heat did not work. The staff, only upon my prodding, offered me extra blankets not switching my room. The refrigerator was warm so keeping any water bottles was a moot point. The next morning I requested a new room. I was accommodated. However, in this room the toilet seat was not secure shifting from side to side and old urine stain was visible on the back inside lid. Breakfast had a good variety but all the waffles sitting on a plate were cold. Upon checkout, I asked for some form of compensation for the 1st night and was informed he did not have authorization but could offer me credit for the bar! I was checking OUT..what good is a credit for the bar? I should have been comped for the one night. His attitude was not customer friendly but more of an attitude of "it i what it is". I have choices what hotel to go to. After spending more than $400. this reception was unacceptable and most disappointing.