Excellent service , clean rooms

I have stayed at this hotel previously and had a wonderful experience. That being said, the hotel is literally located next to the ramp to Queensboro bridge. With pregnant wife being a very light sleeper, I requested a room that faces away from the noisy ramp to make her stay as comfortable as possible. We arrived early at the hotel. During check in we pled our case and for a quiet room. The front desk staff Lara (or Laura?) replied quickly that the hotel is fully booked and there is only one room left. She gave us a room that is right next to the freeway ramp!! I began to question whether there was indeed no other room available, and became more suspicious as I saw house cleaning staff prepare multiple rooms that were completely vacant. Over the next hour or so my wife stayed in the room, the the noise level was too much for her. In addition, she could feel the floor vibrate at times. I had no choice but went downstairs and explained this situation to another front desk staff. He told me that he just checked another couple to the "last room" which he could have switched for us, but now there was really no vacant room left. Needlessly to say, my wife did not have a good sleep. She nursed a severe head ache the next day and her condition almost warranted a trip to the emergency room. I could understand if the hotel was indeed fully booked, but I do not appreciate being lied to by a front desk staff who showed no compassion at all.

This hotel was perfect for our family of 5 visiting NYC. (Kids ages 9-14; the walking/stairs with the subway might be a bit much for kids 5 and under) It’s a quick 5 minute walk to the Court Square subway station, where you can take the E train to most Manhattan attractions. We felt very safe walking around with our kids, even when we came back from a show at 10pm. It was also very easy to go to JFK airport, as the E train also connects to the air train. Our room had 2 doubles plus a pull out sofa and was fairly spacious. (I’ve certainly had bigger rooms, but not in a major city.) This was much more space and much cheaper than anything I found in Manhattan, and it’s literally the first subway stop in Queens. (So not from Manhattan). Breakfast was great, with sausage, fruit, waffles, cereals, yogurt, etc every day. (Though warning, breakfast does get very crowded during the last 30 minutes or so.). We arrived around lunch time and they were very helpful to keep our bags until checkin time while we started exploring that afternoon. They did the same thing when we left, but I was a little disappointed that they charged us $3 per bag to hold them until we were ready to leave for the airport. (In our case that was 8 bags since we only traveled with carrryons.). Overall, great experience, perfect location, good food, super clean rooms, and friendly staff. I would definitely stay here again.

The towels were very old and the blankets were dirty, but the cafeteria was clean and nice.

Hotel was convenient for transportation.

It was great

We were here for a very short stay, just10 hours overnight, but everything about our visit was positive. Courteous staff, quiet room, and convenient location

Great stay, 5stars