Host met us at the house and was very helpful.

This property killed us all. Great sized BRs, great layout, set up well. We sat at the pool a lot and uses the location as a launch pad to Cozumel, PlayaDC, Tulum proper, the Coba ruins, and Bahia Solimon (there are also cenotes, Tulum ruins, Xcaret, etc., within driving range, but we've already done those); but mostly we just took it easy in this quiet, enjoyable abode. Only reason we gave a 4 on location is the beach is rocky and shallow, so not good for wave jumping, body surfing, frolicking.

We stayed for three weeks in Feb and March. We were a family of four with a 3 and 5 year old and my parents were also with us. This house is very large - the three suites were more than what we needed. We would have loved cotton sheets, especially with the heat. We liked the ease of the pool and loved that it was in the shade (although the water was sometimes too cold for our kids). The kitchen is big and well-appointed. Would have been amazing to have a little box of toys for families with kids, it it’s always just a bonus when homes have that for families. We were told the beach in front of the house was swimmable, but it is not (very rocky and rough - we saw no one swimming our entire three weeks) and that was maybe our biggest disappointment. We ended up spending our beach days at hotels and beach clubs where we had to pay a fee for access. We liked Casa Altamar down the road, and the food was great. The road to the house is VERY bumpy and in poor condition and it was a little tedious to drive in and out every day - and groceries are a 30 minute trip into the main grocery store. The staff was very responsive, kind and helpful but we would have appreciated the ability to do our own laundry - especially because we were there for so long. The roof is beautiful and we loved the wildlife on the property - hermit crabs, capybaras, birds, scorpions and iguanas. So fun for the kids. Overall, we love enjoyed our stay.

We were a family of 5 adults. 2 couples and 1 single. The house was more than adequate to accommodate us all comfortably. We loved the pool, the backyard wood grill, the lovely landscaped yard and location. Roof top views were incredible. A vehicle is most desirable as the location is outside Tulum. The house provided us a comfortable retreat after adventuring to ruins, cenotes, beaches and dining in Tulum. Lots of bottled water was provided. We found the couches in the living room to be a little uncomfortable for movie watching but we were generally too tired at night to be able to stay up late. I’m picky about bedding and found the cotton/poly sheets uncomfortable. I was the only traveller who felt that way so if you don’t mind polyester sheets just ignore that 😝 Some of the sheets and towels should be replaced due to staining, we were provided with only 1 bath towel each for the entire week, the fridge was not cleaned, the microwave and dish drainer were dirty and there were no cleaning supplies. Food debris on dishes. Only 1 kitchen cloth and a used sponge supplied. House could use a deep cleaning.Monica and her brother were quick to respond and empathetic to the issues. She sent the maid back but the issues were still not addressed completely. We didn’t want to complain anymore so ended up buying our own cleaning supplies. I broke a glass coffee pot and they quickly replaced the entire appliance. I offered to pay for it but she graciously said “things happen.”