Staff was friendly and it was a close walking distance to what we liked... I hope to return to honolulu and if so I will choose this hotel again.

Staff members are very nice. Hotel needs modernised

Only had 2 towels when there were 4 in our room. Handle for the shower broke and they didn't fix it during our stay. Not enough pillows.

Black mold on the ceiling above the shower, no hot water one morning, no staff at night so there was no one to talk to about the noise/arguing in the next room for 3 hours. The area around the hotel was great for food etc but I would definitely find a different hotel to stay at.

The beds were very untidy, bedsheets not ironed, cockroaches under coffee maker and microwave, low water pressure in shower. Raised complaints and got a change in room. Stayed 3 nights but when I requested for cleaning of the room, change of beddings and towels, it was not done, and yet they indicated that it was done. So after along day of touring I found a dirty room with all the Trash from the previous day. I called for towels and was asked to go down and sign for them at the reception. Found a very rude and abusive night staff. She was so rude. I talked to day staff the next morning requesting again for the room to be cleaned when I went out, but still on coming back it wasn’t cleaned and the receptionist was now telling me that they didn’t clean it because it was cleaned the previous day which wasn’t correct. When I insisted they sent someone to change the bed sheets and towels, plus emptying the bins. That was all that was done for the cleaning leaving the sink in the bathroom not even touched. I was very disappointed.

In 7 days they only service the room once the towels were only exchange they wouldn’t give out an extra one. Floors were dirty all the time, bedsheets were dirty from day one with stains all over it! Couldn’t get another hotel in Waikiki other ways I would’ve left.

The staff was amazing with so much Aloha! They were very helpful! The location was great. Walking distance to Waikiki beach, shopping, and restaurants. Would definiitely stay here again. The price was such an amazing deal! Well worth it!

The power was out for hours could not access elevators to get to my room almost to whole night.

Great location

I saw cockroaches in the room. Front desk receptionist some had limited English skills. Elevator went out and everyone had to walk flights of stairs to room in the dark. I had 20 flights to walk up

It was a perfect stay!

Just the parking area that we have to pay.

It's more than I expected from a 2-3 star hotel. The view of the mountains from our 20th floor room is beautiful. The microwave and fridge were so helpful. Because I get hungry at midnight, I bring outside food or just pick up some food from 7eleven nearby. The bus stops are nearby, if you want to explore the city.

It was a great location, close to everything. A nice, clean, basic room to stay in.

A convenient hotel but lots of add-on fees besides Expedia charges

The hotel is absolutely dirty and filthy. Given I was on a budget and only had to stay one night before my cruise but never will I book something like this ever again. And they have a very wierd baggage hold policy. Since I wanted to visit Pearl Harbor early morning the next day, I asked the feont desk if they can hold our luggages. They said yes but if we're heading out before 9am, we would need to bring our luggages down the night before by 11pm. Since the front desk hours are from 9am-11pm. Thats such an inconvenience. I would have to carry my PJs and my toiletries with me on the tour. I have never experienced this kind of wierd policy. Stay away from here! Even though you're on a budget, don't let your body suffer. Absolutely worst hotel experience ever!

The front desk employees were awesome and very welcoming. My original room that I had been assigned to has not met my criteria of a "Clean Room". Reason being I had done a walk through immediately it had raised concerns when the TV was on and blasting. I found that very odd. In addition to the TV being on the beds were unmade and had "used" bedsheets piled up in the corner. The floors were filled with debris. The bathroom looked as if it had not been thoroughly clean and missing a shower curtain. I had then made a complaint to the front desk requesting a refund and she was kind enough to give me another room in which I was glad that she was willing to do that. The second room gave me a sense of calm knowing that it was in fact thoroughly cleaned. Overall it was a great experience and I am grateful that your front desk clerks were understanding and willing to make accommodations.

This hotel was not on the ocean, like the picture implied. It also had zero parking. In order to check in we had to park on the road. The gal said " just park ( under the no parking sign) like "normal people" ( kind of rude). The room was not the cleanest, fairly old, and the walls were paper thin. I did , however feel safe while we were there. The towels were thread bare, and I had to ask 2x for more, the first time I was denied more. For the price we paid, I was disappointed.

Room was a bit tight and felt rudimentary, but if all you need is a place to crash, I'd recommend it.

It’s a good rate for a hotel stay in Waikiki

Room picture and real room is different. Hotel and room are old.

Room was not clean properly plus the towel and some stuff are too old.

Dirty room smell bad

I like staying here. 3 out of 4 trips I’ve stayed here. I enjoy the food trucks across the street from the hotel.

Booked 2 Non smoking rooms. But when we open the door it has a very strong odor of smoke. The other room was infested of bed bugs. Not booking on this hotel again.

I didn’t like the noisy window a/c unit and I missed a clothing locker

Good for vacation

Although I arrived early, We were able to get into the room before check-in time.

Everyone was nice and friendly

Very dated but excellent customer service.

You should bring used towels to the front so they can be replaced because they don't have enough of them. They can switch it to a cleaned one just once every day. There was a Korean front desk staff. And I am korean too. She speaks korean very fluently but she doesnt have context on her conversation. And she was gaslighting and treat me what if my korean is really bad. What the hack,, I paid amenities fee and asked a receipt for my payment and she told me i only can get a receipt from the website where i booked. What the hack. There are more but it’s really annoying to commend all that i experienced with her conversation. I stayed there as a customer I am not your neighborhood and I know I am younger than you but It doesnt mean you can look down on me. It was really uncomfortable to talk to her. I wonder she was trained properly as a customer service staff. Facilities Jacuzzi - there are sand on the jacuzzi seat. Bad mattress- it almost broke and sank. Clean - I stayed there for 4 nights 5days. They never came to clean our room.

It's not a five star hotel. Some areas seem to have been updated (like the Internet access and Roku TV) but other areas are suffering from deferred maintenance (the knob on our bathroom door was so loose I was afraid it was going to come off).