Rixos Gulf Hotel Doha

Just returned from a family birthday holiday at the Rixos. On the whole we were impressed with the hotel. The only downside was how things changed when Ramadan started. It would have been totally fine if both hotel and Expedia explained all the differences and that this was reflected in the price but there was zero transparency on this prior even though we asked this before we travelled. We did talk to the hotel they gave us a iftar dinner but this was comparable to what we paid for so didn't feel like any proper gesture. Manager dealing with this was kind and seemed like his hands was tied but it's a shame as really the price diff of pre Ramadan should have been refunded to us. Positives - staff around the restaurant the manager reception staff and hotel were amazing and couldn't do enough for you. Kids club was very good and our girls loved going there for the activities. Pools were warm and overall the hotel was extremely clean. Kids discos and shows were good again these stopped during Ramadan but we weren't aware this was going to happen. Negatives - communication between hotel reservations and guests prior was poor. No replies on questions re Ramadan. Bed was not set up for the children when we informed we would be arriving after midnight. Details minimal on what was included in the all inclusive package both on hotel website and Expedia site. Shame as the reservation department did let down the staff that worked hard at the hotel itself. On the whole were happy

Sonia the front desk person was amazing

Awesome

Everything was exceptional at Rixos Gulf Hotel Doha. The entire staff was warm, welcoming, and attentive throughout our stay. A special thanks to Ezgi and Sonia for their outstanding hospitality. Ezgi was especially great; always kind, professional, and helpful whenever we needed anything. Sonia was amazing as well, always attentive, informative, and genuinely caring. We will visit this hotel again.