The house is located in an amazing cove on Lake Rabun. The house is adequate to sleep lots of guest and the beds were clean and comfortable. However, there was an ant problem in the kitchen, door handle broken to guest house, chair broken, rotten wood, and the air filters needed cleaning. The house needs some repairs in my opinion before renting to other guest. We did report all of these issues and the vacasa rental was quick to reply, so hopefully they will take the time to repair the house.

Great place for multiple families, however 1 house is new and updated, but the other 2 kitchen/ living areas are very outdated and old feeling. The main community toilet in the main house clogged up after 1 use, I spoke to management through text, it was handled by a plumber, but it did take almost 24 hours to get fixed and was very unable for half of the trip. The kitchen is well stocked with supplies but could use updated utensils and cook wear. The fire pit, hot tub, boat, life jackets of all sizes available and in working order. The lake and environment are absolutely breathtaking and overall, amazing home and location! We would go back! Thank you! ❤️

Cleaning company was just wrapping up when we arrived a little after check-in. Both houses were rented under one reservation; one for us and one for our friends. There was only one pass code given for the electronic door locks. Unfortunately, we were not given a pass code for our adjacent guest residence. When I called Vacasa, I eventually got through and they gave me several different numbers to try before one finally worked. We thought it was a minor hiccup until we realized the only way to get to the downstairs was with another electronic key pad. We went through the same thing for this lock and it was about 45 minutes later in the sweltering heat that we were able to get into the downstairs of the guest house with another passcode. I was embarrassed that the vacation I had planned for my friends was starting off this way. All the luggage was unloaded and stacked by the door while my friends were dripping in sweat waiting for me to fix the issue so they could get into the property. I thought, surely Vacasa would recognize their error by only sending one keypad code, I asked if there could be any compensation for my guests having such an uncomfortable 45 minute wait before getting into their vacation rental. After filling out a report and hearing nothing back from the Vacasa, I called them when our vacation was over in order to find out that there was nothing they were willing to do. Disappointing!