Had problems checking in. We had paid in the UK, but the hotel wanted us to pay again, stating they had not received payment from Hotels.Com In the end I had to phone the UK helpdesk to get the situation resolved. The Ramada was less than helpful. I suspected a scam. Also the room we were allocated, I could slip the lock with a plastic card because the doorjamb wasnt fitted properly

The service was "excellent". A very polite staff.

The service was excellent. A very polite staff.

They did not have the room I reserve and paid for 4weeks in advance.

I wasn't expecting much, but the room was much bigger than i expected. Everything was clean and the location was right off the interstate which was nice. For the price, i was very very pleased. Tes, at the front desk, was super super nice!

The stay was great except for the carpet floor looked like it need cleaning or replace it.

Was relaxing

The hotel needs updates. The pool was out of order. The phone in my room did not work. I asked if it could be replaced and was told that they did not have any more. On the upside, there was room service daily- they made beds and refreshed towels and the staff was polite. The room was clean and comfortable.

Wanted an inexpensive hotel within driving distance to Jekyll Island beach. We arrived early and staff was friendly and accommodating. Neighborhood was okay; hotel surroundings and residents were a little noisy and sketchy. Inside of room was clean, but definitely run down. Probably would try to find somewhere else to stay next time, but not completely opposed to staying there again.

Wanted an inexpensive hotel within driving distance to Jekyll Island beach. We arrived early and staff was friendly and accommodating. Neighborhood was okay; hotel surroundings and residents were a little noisy and sketchy. Inside of room was clean, but definitely run down. Probably would try to find somewhere else to stay next time, but not completely opposed to staying there again.

The first room I was given was dirty from the bed sheets to the towels on the floor in the bathroom. The manager apologized but claimed he just came on duty and was not informed about that room having been used. This was a bold face lie because the beds were made and it was an obvious attempt at deception. My 2nd room had two queen beds, I booked a kitchenette but he claimed I did not and when I could not show the exact details of my reservation on my printed form he said those rooms are more expensive than my rate if I wanted one. Lastly, this room looked clean but upon checking the beds by pulling the sheets all the way down I found many hairs on the pillows and sheets in the first bed. Luckily for me I checked and there were two beds which I was able to accept the room because the second bed appeared clean. I would NEVER stay here again.

horrrible!! After check in we had to wait 30 minutes for a key and the keys wouldn't work to the room so every time we left the room we had to find staff to let us in. Hey wouldn't give us another room. We found out later that a lot of rooms had that problem. We stayed from Thursday until Sunday and didn't get a working key until late Saturday afternoon. There was no shampoo, the hotel ran out. The room hadn't been cleaned properly. There were bugs in the room. The sheets were dirty. Staff was awesome and friendly. But could do little to help. Called corporate and never received a return call from them. I will never stay here again.

horrrible!! After check in we had to wait 30 minutes for a key and the keys wouldnt work to the room so every time we left the room we had to find staff to let us in. Hey wouldnt give us another room. We found out later that a lot of rooms had that problem. We stayed from Thursday until Sunday and didnt get a working key until late Saturday afternoon. There was no shampoo, the hotel ran out. The room hadnt been cleaned properly. There were bugs in the room. The sheets were dirty. Staff was awesome and friendly. But could do little to help. Called corporate and never received a return call from them. I will never stay here again.

No one knew what was going on not even management

There was no shampoo in the room, and when we asked the front desk for some we were told they are out and don't have any. No ice available. When we cut our stay short a night and asked for a refund on the second night we were told they would issue the credit to our card - but that there was no one there at that time that could do it - and we've yet to see the refund. The grass outside the hotel had not been cut. The front desk was not helpful.

There was no shampoo in the room, and when we asked the front desk for some we were told they are out and dont have any. No ice available.When we cut our stay short a night and asked for a refund on the second night we were told they would issue the credit to our card - but that there was no one there at that time that could do it - and weve yet to see the refund. The grass outside the hotel had not been cut. The front desk was not helpful.

our room we initially checked into was roach infested and we had just bought food for the evening so we requested another room and it was quite pleasant so the stay was not so terrible just was disapointed about the roaches but overall the stay was ok

The rooms were ok and fairly clean. The beds were hard as a rock. They never gave us four towels even though it was a double room with two queen beds. We had to share towels. Even after being asked to make the beds they did not do it and never emptied the trash the entire 3 days we were there. The pool water was cloudy. I will never stay there again.

Elevator was last inspected in May of 2014, it's now July 2015. The bathroom was very small, the bed wasn't clean.. There was hair on the pillows..the breakfast was very disappointing.. The hotel staff was nice

was not as nice as the other Ramada inn we stayed at in Tennessee.Carpet needed clean but the staff was very nice . probably would not stay there again.

We stayed at this place about 4 years ago and it was really nice since it was brand new. That being said, I don't think they have maintained at all. The pool area had empty beer cans and bottles around it, the pool it's self was not cleaned after several storms blew debris in it, and also the plaster was chipping very badly. We also had a run in with a woman and her children who were not staying at any of the surrounding motels, but were local sneaking in to go swimming. The rooms were clean and comfortable, but was disappointted to see that the outside area was so run down. The free breakfast was dismal to say the least, the juice machine was out of order, the coffee was like motor oil, breads were stale, and the only fruit offered were slightly mushy apples. It's definite that this place will be marked off our list of places to stay.

they had to change our room 3 times first one the bathroom had not been cleaned at all still someone's hair bows in there and there where dirty towels in there next room the door would not closes and the next room had trash on the floor next to the beds and when I called to complain all she said was we will try better bye and did not even let me talk before she hung up on me

I checked in and then within 45 minutes asked for a refund. The hotel was dirty, unfriendly staff, rooms not clean, TV not working, air condition not working, phone not working, no locks on the inside door of the rooms. Had to change rooms 3 times. I would not recommend this hotel to anyone. On a scale from 1-5 I rate this hotel a 1.

All of the carpet--in the room and in the hallways--needed a really good vacuuming. But it was a quiet spot.

My fiancé and I stayed for 1 night. We really enjoyed ourselves. Great room, exactly what I asked for. The price was right!

Staff was very friendly and nice, room was clean, however old stains all over carpet and very rundown; was fine to stay in for one night, however would not stay here again.

We stayed 3 nights here I asked that they change the sheets on second night but they didn't . I reported that the shower did not drain right but they never fixed it. The beds we so uncomfortable we woke up with back aches every morning

It was clean and overall it was fine. The night clerk was cordial. The breakfast was nice and it allowed us to get on the road quickly. All we needed was a bed and hot shower. This hotel provided both at a reasonable price.

We were on our way to NY and wanted to stop for the nite. The picture of the outside of the hotel looked really nice so we figured that the inside would be and that it is a RAMADA and could be trusted. WRONG!! The room stank, but the nice clerk at the front (nicest part of the place) had airspray handy (I wonder why) and we cranked up the A/C. The carpet was scuzzy-stained and I felt like things were going to crawl out of it. Used my sandals the entire time. It needs replacing or at least a good steam cleaning. Bathroom was old, grout black (supposed to be white), tiles were cracked. I guess they thought that replacing the counter was sufficient. Free continental breakfast...toilet water would have tasted better. Overall DISGUSTING!! Oh, my husband just reminded me-the one great point was that the icemaker worked well (it was on the 3rd floor, we were on the first, but the elevator did work!!). WILL NEVER GO BACK OR TRUST RAMADA AGAIN.

Breakfast and fitness room totally inadequate. Coffee was empty while the clerks were socializing. I travel a lot but hadn't stayed in a Ramada for a long time and this was the last time.

Arrived to a room the door was open..the room had this weird smell...the sink has a large crack..I injured my toe and there was no first aid kit there I had to go to a local store to get a band aid...When I told the front desk my toilet was pouring water the only thing she did was gave my husband a towel to put behind the toilet

Floors not vacuumed, including our room and bathroom. Rest of stay clouded by that. It was late or we would have left.