Wunderschönes Apartment, warm herzig dekoriert, sehr bequeme Betten. Kommunikation war auch super

Kein warmes Wasser und überhaupt kein Wasser zum Duschen, hat nur getropft, war unmöglich Haare zu waschen 🤕🫣😓😭 Fenstern undicht/ schrecklich laut🫣😓 man dachte die Autos und alles was draußen sich bewegt hat, waren bei uns in Bett 🫣

View was nice. Rooftop pool was great. Bedding was good. Shower and bathrooms nice. Towels lovely. Good hot water except last day no water at all prior to checkout. Good location. Check-in was easy and lobby personnel were helpful.

5th floor overlooking a very very noisy street. All night long, motorcycles , trucks, constant loud traffic. Windows had very poor noise insulation. If you are a light sleeper, this is definitely not for you. Had kitchen but no salt, no pepper, no basic amenities, sadly lacking. One worn out dish towel. Dish detergent was out after 2 days. .Toaster did not work, had to hold lever down, should be removed. No water, had to hunt for it, in a closet. Coffee pod machine with 1 pod left. Tried it was so old it was disgusting and undrinkable, should of been removed. King bed was large but not comfortable for me. All pressure points felt. My husband was not bothered. Floor looked clean but had a dusty film, felt on feet. Lounger was broken, lying in corner of balcony. Balcony door did not lock, was broken. Safe had no instructions so could not be used. Had to wear a wrist band for security. Very tacky considering it was a condo. Day of checkout no water at all from 9 am to 11am checkout. This apartment could be much improved with a few considerations. For the price you expect more. Host responded quickly but was not helpful about items reported, ie balcony door lock broken, broken lounger and safe not usable. Host relayed owner said instructions for safe were there, but they were not. Thank goodness we only booked for 3 nights. Also inside the main door handle fell right off. My husband had to refit and tighten the set screw with a kitchen knife. Lastly, lists toiletries supplied. Hand soap and toilet paper only.

La atención del personal excelente, desde la reservación y durante mi estadía. Hermosa vista a la Laguna y el mar, ubicación estratégica, instalaciones cómodas.

Hay una gotera al costado de la cama principal, que hizo que casi cayera. Recomiendo resolver el inconveniente para evitar futuros accidentes.

Our host was very nice, helpful and carrying! The apartment is beautiful, and very spacious. The location is amazing! The beach is right there, just across the street. There is also a supermarket, souvenir shops, bars, just few minutes walk from the apartment, right at the beach. Plus, the ferry boat to Isla Mujeres departs also from there, so once again, the lokation is amazing! There is also a gas station, like 15 minutes walk, there you can also buy food and drinks. I would definietly recommend this apartment, I hope one day we can go back :)