There was two pools which was convenient.

The staff was VERY rude! One was named Jackie & the other I’m not sure. They don’t treat you like guest but instead try to rush you out of their face!

This place is definitely a must visit. Words cannot explain how much me and my partner enjoyed staying here. The staff was so nice, the view was amazing, and all of the extra amenities they offer.

I will say there aren’t that many people of “color”but non the less we enjoyed our stay, and we plan to visit again!

It’s was pleasure

The spa not free things close to early the pool was dirty

The spa, wharf, bay views and the Polynesian performance

Our AC stopped working twice during the day, but each time maintenance came in a very short time to fix it. Then, around midnight, it stopped again, but we didn’t call for assistance- too late in evening. We mentioned this to the staff in early morning, and they were apologetic and agreed to provide a partial refund because we had to leave because the room was so warm. the staff was very accommodating and understanding

It was clean ,beds was comfortable and staff was friendly

Beach needs work and the third pool they have listed which is best one have to be 18 to go in .I had charter fishing trip so my wife could not use spa or that pool cause our daughter is 9.would not let them use the pool even without anything to do with spa

Beautiful and clean

I had a good stay although the resort was not as updated as the pictures portrayed.

My room did not have a microwave oven. I stayed in 4101 and the pool in that area had not been maintained. The game room was not as portrayed as the website which was one of my reasons for picking this resort.

The boardwalk, security, staff were great. Complimentary bikes. Flip-Flops bar.

Closing time for the pools, and locking the gate to the boardwalk at 10:00 pm

no breakfast

I kept getting locked out my room key did not work on several times. sauna was closed. food pool bar cold. room dirty bed dresser Bathroom etc. . air conditioner .would not recommend to a dog

Nice pool area overlooking the bay.

We had to drive from building 5 to the front to use the pool. It was a bit too far to walk.

Not much

Beds were very dirty. Room was very dirty. Checking in took over an hour.

Beautiful resort with many things to do. While they were undergoing some construction we were made aware of the fact and they did their best to minimize the construction. It was handled well.

Had to wait over an hour to check in rooms were not ready, refrigerator did not work , was not close to beach , nothing was explained properly had no idea where to go, the map was crazy, every question asked was redirected to something else , terrible , was told they had room service that was a lie , was told to call for golf carts no one would answer the phone , food at the cafe came out cold it was ridiculous !

Refer back to the previous question, you had to walk 900 miles to find the private beach an once we got there the men that worked picking up garbage were lurking around watching women it was very creepy,was never told after I book that the resort went cashless 2 weeks ago, my friends brought cash , so I had to pay for everything an then we had to figure out our totals , just way to much crap to deal with when you are trying to vacation

Location

Was supposed to have a “garden view” and it was the golf course

The ladies who were selling the time shares were kind and the night staff. (Daytime sucked!) The security guard lady was AWESOME! So was the DJ. Jesse Howell. The guy over all of the food stations were cool and he came over and asked us about the food. Hard worker!

For what they charged, I would have rather gone to a chain hotel. Our room was full of broken things. The bathroom door was broken. The TV had a part falling off and the room was infested with HUGE ants. Anytime you ask the people in the day time they seem frustrated and it's understandable because they are under staffed and I felt bad for them. But for almost a thousand dollars this was awful. They are going through renovations but charging like they are complete. The pool was green on the side we were on but was blue by lobby. Just a horrible experience. If I had not come with other couples I would have left. There were people who literally just left because how bad the experience was. I will be posting online cause no one should experience this. Plus the pictures of those huge ants!

???

Tv didn’t work ice machine didn’t work a/c wasn’t cold pool was dirty no where for my kids to swim in the bay game room was small

Sylvia at Pelican’s Grill was exceptional! The food was wonderful and the portions were very generous. She took the time to have conversations with us. Our second room setup was more roomy. We had a very horrible check-in experience, but Jose and Alex in maintenance saved the day! Literally, they coached us in how to get a fair experience for our stay and went out of their way to get us vouchers for food and drinks. They also listened to our venting. They understood customer service. If it weren’t for them, we would have been extremely upset and dissatisfied. Jose, Alex, and Sylvia were the very BEST part of our stay. They went above and beyond their job descriptions! I’m sure of it! Our family is super thankful for them.

Check-in was awful. Ashley I believe was still learning the ropes some and she was very friendly and patient. However, Rosalyn the front desk manager doesn’t seem fit for the industry. If she continues to manage, I wouldn’t be surprised if business and customer satisfaction plummeted. Check-in is at 4:00pm. We arrived at 4:30pm to check-in and were told our room was not ready. They refused to give us an estimated time. Like 30 minutes or like 2 hours. We had cold stuff in our car along with a handicapped senior and a three year old. We decided to checkout the little boardwalk and beach and gave them 30 minutes. At that point we had to decide what we were going to do for the evening. We went back and demanded to be told an estimate so we know what to do. They kept telling us they were understaffed and front desk has nothing to do with housekeeping. We also mentioned how disgusting the pools were. We were skeptical about even getting in them. All three pools at check-in were basically green, super cloudy, and trashy. They wound up getting a room ready and we went in to find that the air conditioning was leaking like a waterfall. The carpet in the closet was soaking wet and you could tell much more of the carpet was damaged from water. It also smelled wet and like mildew/mold. They tried to place us in another building with no tv, cable, and internet. Around 7pm were placed in a better room after arguing. Rosalyn made it seem like nothing was available but come to find out we had to “book” those other type room in order to stay in them. Had to explain that we did not pay for a room with a waterfall leak and moldy carpet not a room with no tvs so she needed to make something happen. The customer should not have to fight and argue to get what is fair and right. A vacation should not be filled with these kind of worries. I also don’t recall any apologies from Rosalyn in all our correspondence and phone calls. We won’t stay here again.

The beds smell like dogs have laid on wet dog ,they need to room for people that don't care pet's, because bringing back from beach and shower them and let laid on beds.,and. Pool's was not upkeep they dirty, services at outside Bar was Great,,Beautiful Views if was Golfers no beach

Service

Comfy bed

Pool was dirty and cloudy. Our room was not up to what our normal bluegreen experience is normally like.

not much

No beach !!! Rooms were not cleaned. No clean towels or toilet paper the whole stay. Hair in tub. No view from balcony except a tree and squirrels. Frogs were so loud you couldn’t sleep. Ice machine was broken.

Beautiful. Everyone was nice when you walked by. Great location. Close to fun activities.

The beach closed at 10 as well as the bars. On the last night, the neighbors smoked marijuana and it made our room smell awful, you couldn’t even sit in the living room.

Location

I had to wait until after 4pm to check into my room.

The main building was very pretty and updated. And the staff was very nice and friendly.

The rooms were not very clean and they do not disclose that you are not in the main building so it is a good walk to the pools and bay and restaurants. The key for the doors often stop working. We had to wait for someone to come and they said they did not know how long it would be and one of us was a type one diabetic and all of her medical equipment was in the room that we could not access. When we first arrived they say that checkin starts at 4 but when we got there they said they did not know when the room would be ready but check in starts at 4 so we all just sit there in the lobby and wait until they tell us it is ready. We waited 2 hours and they said we could have access to the pools but couldnt hold our luggage for us. So we sat in the lobby for two hours.

Everything

The fact that there were no microwave and I couldn't stay longer 😍