Toyoko Inn Kyoto Nijojo Minami

Cleanes

Great breakfast, we look forward to it every morning. They also provide free tea and coffee for almost the entire day. All of the basic things that we needed were already provided. Guests can leave luggages early in the lobby before checking. Extra toiletries and instant tea were available in the lobby and guests can take as much as they need. When it rained, they lent umbrellas for free at the lobby. This hotel made me realize the superiority of business hotels in japan for travelers.

The location is near to Nijo castle but far away from other tourist attractions so the commute is difficult if you have kids.

Nice room , nice stuff, good location

The free breakfast wasn t very good ( it was free I am not complaining) I just don t recommend it .

The room is very comfortable. Staff is nice and very helpful. They help me forward my luggage to my next hotel. There's lockers to drop luggage before chek in, which is convenient as I arrived early in Kyoto, so I could enjoy the city freely until check in. The hotel has great amenities, there's also a coin laundry. Breakfast was good and you can eat in your room which is great if there's no place in the breakfast room. Also there's coffee access until midnight which is nice!

However, when I arrived at the next hotel I saw my luggage broken. I contact the transport service and they told me I didn’t have a warranty, so I told them I didn’t know about any warranty and hotel didn’t talk about any warranty or let me sign anything about a warranty. But the man on the phone told me someone from staff at Toyoko Inn told them I didn’t want warranty. Which is false as I was not aware of any warranty. That is very disappointed, I try to contact Toyoko Inn through booking (as I did my reservation on it) to ask for explanation about their staff lying to Yamato Transport, but has no answer yet. Don’t know if I will have one. I am really disappointing as I enjoyed my stay, but I don’t think I would come back to this hotel because of the customer service I received… do not ignore your customers just because the stay has ended. That rude and do not give a good image of you.