The George Penang by The Crest Collection

The hotel is in a great location, easy access to restaurants. The staff were professional and friendly, always willing to help. Excellent service from check in to check out. Guests are welcomed with a complimentary welcome drink. The hotel offers live music in the bar, but unfortunately the band's performance was disappointing as singer was not particularly entertaining and a few singer struggled with some of the songs.

However the room's air conditioning was not working properly and the room remained too warm. The toilet pump was very noisy after each flush. Bath towels are too thick and heavy. It's very outdated. In addition, the room was quite dark and lightning was too dim which affected the overall comfort. During my last day of my stay, my room was not clean up eventhough has requested since morning, which a bit disappointed. TV programme keep on repeating the same programme every day. Very bad choice.

Location

Provisions not well thought through. Plus Don’t lock the guests out when you have extended a short complimentary extension.

Front desk was very helpful

Water service is inconvenience

Great location

My view was a building site. Cement on windows. Very noisy from building works. Rated a 5* but not uk standards. No plug in sink. When I informed staff, said they were aware and were on order! Could have gone to local hardware store. Hotel states it's eco friendly but obviously not, as prepared to waste water. Beware of the welcome drink voucher to be used in the bar. It's not usable for any drink just the cordial. Very disappointed waited 20 minutes before the bar tender stop chatting before she came to serve us. Most of the time there was no doorman and noone to take bags to room. The small details associated with a 5* hotel are missing. Problems are not resolved but noted! Others hotels would have offered to change room or offered discount r