There was a huge misunderstanding by the owner about the absence of a box spring/mattress support for the queen bed on the 3rd floor. When I reported it to the owner, they accused us of breaking it and removing it from the premises. There is not room for an exact day by day explanation of how the owner escalated into it being our fault and telling us to vacate the property IMMEDIATELY and me calling VRBO to report it. I called Portsmouth PD to request officers to meet us at the property to get our belongings. We made reservations at a Residence Inn in Norfolk for the remaining 3 nights of our vacation. The owner arrived while we were waiting for the police and they changed their attitude and begged us to stay. After all the accusations and threats, staying wasn’t an option and the owner had regrets, but it was too little too late. There were other small issues that could have been overlooked if not for the rude and malicious way the owner responded to an extreme problem of a mattress laying on only a bed frame with 3 bars across and sagging between them. By the third night we wanted a box spring or platform to support the mattress. I have all of it in writing through the VRBO app and I have pictures. The owner processed a partial refund through VRBO and we are waiting for it to appear on our credit card. We accepted the owner’s apology. I did not agree to withhold my review. I hope the owner learned a lesson from the experience. Yes, it was necessary to involve police!

The home was exactly how it’s pictured! Great communication with the hosts, they’re very welcoming! Great stay and will recommend this home to anyone.

Our stay was very cozy and relaxing. Nice peaceful neighborhood. The home was inviting and comfortable.

Our stay was very cozy and relaxing. Nice peaceful neighborhood. The home was inviting and comfortable.

The condo was clearly newly renovated and freshly painted. It was very nice inside. The street it is on is beautiful and clean. There were a few issues that is causing me to give only 4 stars. I was not given the access to the code prior to arriving and was told they would meet me at the house. They didn’t show and they didn’t answer the number listed. A neighbor saw us after about 20 minutes and gave me another phone number, which they answered and gave us the code to a lockbox which was attached to a handrail on the porch. We were only given one set of towels each for a 3 night stay (could not find any others in the condo) and the washer and dryer were inaccessible to us because there was a large mattress covering the floor and up the wall of the small room the appliances were in. None of the 3 TV's worked - one only showed a light when turned on, and the other 2 did not appear to be hooked up to any service that we could access. We found glasses in the kitchen cabinet that had dried wine in them so we felt we needed to wash everything prior to using it.

Here is an honest review of this house so buckle up and get ready because it’s a doozy! I stayed 1 night at this house (not even 24 hours at this house). Arrive in Norfolk around 2:30pm on Saturday. Check in is at 4pm…no problem. Drove around to kill time. Got a message from the host at 3pm saying the house was ready. Headed over to get in and check it out. The house is old (Historic) and cute. Looks like they did a light refresh on it. On the first floor was the living room with a sofa and tv, then a 1/2 bath, and at the back was the kitchen. There was a door at the back of the kitchen that lead to the laundry room. Which had a mattress on the floor blocking the washer/dryer. There was also several bags with used linens on it. The listing says that there is a laundry but there was no accessing it because of the mattress on the floor. First thing noticed after turning the central air on was that there was also standing unit in the living room and the bedrooms. The standing unit has a vent that instead of venting outside, it vents back into the room. So you are blowing hot exhaust air back into the room. On the second floor is two bedrooms and a full bath. The beds are on platforms so no box spring. Then on the third floor was the last bedroom and full bathroom. Went looking for towels and found one towel on the 2nd floor bathroom and one towel on the 3rd floor bathroom. Asked the host about more towels on the way out to dinner. They contacted me quickly with pictures from the

The property was modern, clean, and lovely. Very comfortable. Quaint historic neighborhood has a lot of charm. 2 bedrooms are on the second floor with the master on the 3rd. Great value for visiting nearby Norfolk. Parking was always available in the lot across the street, never full even when getting back to the house late at night. I would stay there again.

I was pleasantly surprised with this house! It was very clean and my friends & I had an amazing time! The location made me feel very safe we even walked to and from the house for food since the weather was nice. Overall great stay and great host! I definitely recommend booking this home.