Gar nichts!

In diesem Hotel sollte man nie eine Übernachtung buchen. Unverschämte und niveaulose Mitarbeiter. Am Anreisetag wurde ich Abends angerufen. Ich sollte umquartiert werden (vom bestellten und schon bezahlten Doppelzimmer) in ein Einzelzimmer. Auch war kein etwas späterer Check-In an der Rezeption möglich. Von einem Mitarbeiter wurde ich am Ende beleidigt und wie ein Idiot behandelt. Und der Oberwitz: Am Schluss wurde mir am Anreisetag das schon bezahlte Zimmer verweigert!!! Ich musste mir vor Ort dann kurzfristig eine andere Unterkunft besorgen. Unglaublich. Natürlich wurden mir die Kosten für das Zimmer (59 Euro) vom Hotel nicht zurück überwiesen.

Das Zimmer war nicht sauber, Haare im Waschbecken, auf der Bettdecke, unter dem Bett. Vermieter nur telefonisch erreichbar, ist auch nicht kulant mit Rückerstattung, da wir nach der ersten Nacht abgereist sind, Einzelzimmer-Zuschlag sollten wir 100 Euro in Bar unter die Fernbedienung legen, wir hätten uns sofort bei Ankunft beschweren sollen - meinte er am Telefon - Geisterhaus, tote Pflanze im Eingangsbereich, kein Feueralarm in Zimmer, kein Föhn, kein Frühstück, kaputter Getränkeautomat im Eingangsbereich

Zimmer grundsätzlich sauber.

Inhaber äußerst unfreundlich. Außerdem bitte nicht durch die Schranke am Parkplatz fahren. Da kommt sonst nicht mehr raus. Hätte man ruhig beschildern bzw. kennzeichnen können.

The hotel was totally un-staffed during my three-day stay. I went in and out of the building typing a passcode on a keypad. I picked up and returned my room key at the front desk without any staff present. It was impossible for me to communicate with anyone at the hotel before or during my stay. I was lucky to have a friend who lives in Regensburg who could phone the hotel reception number. I never received any written communication from the staff, despite my frequent messages, sent using both the Booking.com app and by email. The person who spoke with my German friend on the phone said they could not speak English, despite English being included as a language spoken in the list of hotel amenities.

The hotel was relatively close to the Central Station and the City Center.

The hotel walls were so thin that I could hear phone alarms and people yawning in the next room at 5 in the morning. The pillow on the bed was so thin I felt I slept on an empty pillowcase. The shower knob was very difficult to turn on and needed even more strength to turn off, making it difficult to even take a shower. The room had no curtains, only blinds on the outside that didn't cover the windows completely, so anyone from the parking lot could see inside the room. As far as safety features are concerned, the smoke alarm was sitting on the windowsill with the battery half-out of it. There was no staff at reception during any of the time I was there, and that was problematic for a number of reasons. The pin code needed to enter the building wasn't the one I was emailed in the booking confirmation, so I had to call the hotel number to get the right one. The man who answered was very curt and seemed annoyed that I had trouble entering the building. The wifi password wasn't displayed anywhere, so instead of calling the hotel number and dealing with that curt man again, I didn't have access to the Internet while I stayed there. Also, I ran out of toilet paper, and there was no one at the reception who could ask to bring me more. The room seemed relatively clean, but there were hairs on the bed and in the bathroom. All in all, an unpleasant stay.

The location, the stuff, the space, clean, veri silen, free parking etc

A heater in the bathroom can make some good difference.

Reasonably priced

Very lacklustre decor. Some weird stains on the walls.

The staff is exceptionally helpful and friendly. The receptionist checked in with us about arrival time, gave us a fantastic recommendation for dinner just around the corner at a wonderful Italian restaurant with great food. The rooms were super clean and the blankets were fluffy and kept us warm. He also gave us recommendations about the Christmas Markets in the area and even knew about a special Christmas Market close to where we actually traveled from. Price- Performance ratio was great. Thank you for the pleasant stay😊

The beds were a bit too hard for my taste, but that's probably my subjective view. The pillows could be either a bit more dense or would need at least 2 pillows per person so you're not having the feeling to fall flat through them. But other than that a wonderful choice