Lauren was great to work with and she's an excellent communicator. Pool and hot tub was fantastic. Thank you for your hospitality! -From South Dakota

House was clean, very cute, good neighborhood, we had an issue with the key pad but host was responsive and helped us get in! The pool was so fun and the back yard was beautiful!!

Our group of 3 seniors and 1 middle-aged special-needs adult were highly satisfied with this property for our 3-night stay in Mesa. But, there was one major disappointment. Our purpose for renting a pool home on this trip was to provide a pool experience for this special-needs adult that needed 85-degree water to be comfortable in. The advertisement for this property stated explicitly that 85-deg would be provided for a 75/day extra fee which I paid. It was nearly dark the night we arrived. The next morning, I checked pool temp which was 76-to-78-degrees. The pool pump was operating and the heat pump registered “idle” at 72-deg. Also, I noticed that the pool vacuum tractor was not moving. In addition, a pool toy had sunk to the bottom. I contacted the property manager regarding what I had found. They assured me that the pool and heat had been working when they checked last, but that another occupant had been in the house previous to our arrival. They advised me that the pool person was scheduled to be there the next day and would check into it. Late morning on our final full day at the property, the pool person came and fixed the vacuum, tested the chlorine level, raised the temperature, and performed other pool maintenance functions. I asked them how long it would take to reach the 85-degree temp. They said 24-hours or more. Sure enough, as we were ready to leave the next morning, I checked the pool temp which was finally 85-to-86 degrees.

Pros: The pool was heated and lovely. The hot tub was also awesome! Our kids loved the shuffle board and games. The house was accurately described in the listing. Cons: We were lucky we had not planned on using the oven, because it did not work and it beeped consistently the entire stay. We were disappointed in the cleanliness. The floors had not been mopped. We also did not get any information on getting into the house and had to call VRBO 2 times on the day we arrived. VRBO gave the wrong information to the owner (even though I game them our confirmation number, my email, phone number and name), so she was messaging a different renter about another house because their customer service had sent her the wrong information.