Our stay was lovely. The location was great. Close enough to Princes Street, Old Town, Haymarket Station, and other sites while also being on a nice quiet street for peaceful sleep. Communication was great, home was lovely and clean and the price was right. Definitely enjoyed our stay.

We've been to Edinburgh before, staying in hotels in Old Town and New Town. Having already done the tourist thing, we wanted to see what it felt like to live there. This apartment was just right. Close to a grocery, drug store, pubs, bakeries, etc., and still very walkable to George, Queen, and Princes Streets and beyond. And despite begin so close to the action, it was blessedly quiet.

We stayed at this property for three weeks during the Fringe. The property is in a lovely location in the West End with ease of mass transportation--buses and tram. Even with the overwhelming numbers of tourists, like ourselves, we found it convenient to get anywhere we needed to.When we arrived, the freezer had been left ajar and wouldn't close for the ice buildup. I contacted the manager who responded quickly, as did the owner who lived upstairs. Once we figured out how to shut off the refrigerator unit, the defrosting began. Over the next 24 hours, I repeatedly picked up soaking wet towels and put them in the sink. I dislodged ice blocks to avoid ruining the lovely wooden floors. It was no one's fault, but it did make arrival less comfortable than typical. I asked for some kind of remuneration for the trouble. I had to ask repeatedly and even follow up with the management company itself since 18 days there had still been no refund. When it came, it was small considering the price of the accommodation. I was disappointed.The apartment was quite comfortable, save for softer beds than we like and flaking teflon fry pans that wouldn't release food or clean thoroughly. The heater worked well which is always nice in Edinburgh on cold rainy days--which fortunately we had few of. The shower was fabulous and bath towels large. The television offered many on-demand services which are always appreciated.

Lack of information related to use of certain utilities, such as the bathroom exhaust fan. Bathroom could have been cleaner. The glass shower door had mold/filth on the bottom and the corners had what appeared to be mold/dirt. Further, two lights were out and needed replacement in the bathroom. The owner also left frozen food in the small freezer leaving no room at all for any frozen food which we wanted to store. Further, given the lower-level apartment, there is little air circulation. Clothes did not drive very well since there was no dryer, only a washing machine. Overall, we were disappointed with the facility given the description stated an "elegant" apartment. Descriptive was not clear that it was a lower-level apartment. I would not call the apartment elegant.