I would first like to say that I have always been extremely pleased anytime I have stayed in one of your hotels. I booked through Booking.com and did the reviews and all seemed fine for a 1 night stay for a baseball tournament at your Carrolton location. The property itself is unkept, lacking any care or attention to detail for a customer looking for quick night at a good price. We then enter the room it smelled awful (very musty), the furniture was broken, the ac made a God awful noise all night, there was 1 towel in the room and when asking the front desk they were reluctant to give me another so I was able to talk her into 2 more. The fixtures in the bathroom were rusted out, the tub was disgusting with black marks all over, the toilet was a fixture found in a prison, and the beds were completely uncomfortable. It is obvious the clientele renting these rooms are either living there, or extended stays, there were portable grills right outside our door, hammocks in the trees, a tires in the parking lot. If we had not gotten there so late, I would have been better off sleeping in my car with my wife and 2 small boys. I learned one thing, just because you slap a Wyndham label on the Super 8 at the end of the day it is a Super 8. I would expect if nothing more a clean, kept space, not a musty nasty room with cigarette burns on the AC unit. I was totally disgusted with every aspect of our stay. Please do better!! Billy Kirk

See above

Requested ground floor and was put in easily accessible room

I emailed a request for a room with a handicap friendly bathroom like one pictured online and was told it would not be a problem. Nothing like the picture

Rude and noisy and wanted to charge us to use the pool always asking what room we where in and how many people

Nothing that was in booking was actually there in the room we didn't even have a coffee pot