Plaza San Antonio Hotel & Spa, Autograph Collection

Location. Nice decorator touches in the rooms like custom tile.

Walk directly into the bathroom wet room. Glass door barely separates the toilet from the rest of the room.

Beautiful pool right in the heart of San Antonio

Nothing - everything here exceeded expectations

We have stayed here before and loved it so we decided to come back! It’s a fantastic location, very clean, and quiet.

As much as we loved our original stay, seems this time we got shorted. Rates were much higher than previously, and I particularly did not like that we were ‘given’ a $25 daily food/drink credit within the rate yet it wasn't truly a credit for such. As a Bonvoy Marriot member we were given 2 complimentary drinks at one of the bars, two free coffees from the coffee shop or restaurant, and high speed internet. However, it is not clearly explained while booking nor was the front desk when checking in the fine print. It wasn’t until we opted to have breakfast the following morning at Corriane. Service was slow but we understood as it seemed understaffed, and it was made clear by our server as he seemed very stressed and scattered. We overheard other parties also complain about the service/incorrect orders and/or missing items. Our server did not get one of the side items we requested, but at least the gentleman who seemed to be a supervisor corrected the error immediately and brought it soon after we got our food. Then, when the time to pay our tab, I mentioned to the server that we had the $25 food/drink credit to which he said he had nothing to do with it that we just charge it to the room, then at checkout the front desk would take the credits accordingly. Plus, he said that he didn’t even charge us for the coffee, yet neither one of us had coffee with our breakfast! We politely agreed and moved on, but stopped by the front desk to ensure this would be the case. This is when Ian let us know that the $25 food/drink credit is ONLY available when ordering food/drinks at night time! We already had other plans for that evening so eating at the hotel was not going to happen. I explained to Ian this wasn’t explained properly during booking nor when checking in. He apologized and said ‘they would take care of us’. Later that evening, we thought to take advantage of the free drinks at the bar at least.

Nice facility with good amenities. Spa treatment was nice.

The construction blocking the main entrance was annoying. Extra turns to get into a congested space. Room service was awful. Took me 2 hours to get my meal and no real explanation for the delay