Sotetsu Grand Fresa Tokyo-Bay Ariake

Location

I upgraded to the premium room and had a balcony and lots of closet space. I also purchased the breakfast package which was helpful, however they are very strict about service hours- breakfast was good. I used the laundry room, but the clothes need extra time to dry as it comes out damp under the wash & dry selection.

Location was near to the train station but it took 30 minutes to 60 minutes to get to the city. Needs more food options nearby. Having a premium room did not allow my friends access to my floor as we had a separate elevator to use, therefore I had to go down stairs to get my friends which was annoying.

You can get many free personal use staffs in the lobby!

We stayed for 3 night, and the cleaning lady did not clean and changed the bed cover for 3 night. We did the cleaning card on the door. Unfortunately，cleaning lady only choose the card which only easy and fast way to clean up!!! Only change the new towers. 😱😧 Our room kept 3 days trash! 😱 The weather was so hot in August in Tokyo. Normally Hotel in Japan is very clean but this time is very Disappointed !!😧😧 This is my first time to stay on this kind of hotels which only changed towers. The floor is also not so clean. The corner of the small table which is closed by the telephones, there is also dusty!!😱 you can see the photos.

A nice clean room with a good bay view and a short distance from stores and a train station. The staff were friendly and helpful and welcoming. The bed was nice and comfortable You get comfortable pyjamas to wear during your stay as well as free amenities to grab at the entrance.

The balcony was no access allowed and we were not under the impression it would be from the listing A few items in the room were not working such as lamps which we would expect better in a premium room. Quite cramped but that is to be expected in the area.