Ubicación y amplitud

Faltaban algunos utensilios en la cocina. Tuve que reclamar la limpieza

Apartament bardzo przestronny świetnie wyposażony, położony obok dworca centralnego w Mediolane. Świetna baza wypadowa do zwiedzania,szczególnie pociągiem. Bardzo miły personel który przywitał nas serdecznie. Polecam bardzo ten apartament dobry stosunek jakości do ceny.

Good size apartment in a convenient location near Central station

States suitable for 3 people as there is a sofa bed in the lounge. But bathroom is via the bedroom which was not convenient

The apartment was clean, the location is very good, and access to the building was easy. On the first day, the staff member who welcomed us was helpful and polite, which we appreciated.

I am writing this review calmly, but with great disappointment, because the overall rating of this property does not reflect a very serious safety issue we experienced. On Sunday morning, the elevator was not working. There is a staircase, however once you exit, re-entry requires a key, which put us in a situation where we were afraid to leave the building and not be able to get back in. While I was trying to find a solution and look for a key, one neighbor was kind and genuinely tried to help, eventually arranging access for us. However, another resident reacted in a hostile and aggressive way, shouting at us and trying to force us outside. This was extremely upsetting and made us feel unsafe and humiliated as guests. I understand that on Sundays things may move slower. However, a safety or emergency situation cannot be considered “out of working hours.” In such moments, guests should feel protected; not threatened. The host was unreachable during this critical time, and no immediate support was provided. Because of: the non-working elevator, the unsafe emergency exit situation, the lack of host support, and the unacceptable behavior of one resident, we felt very uncomfortable and unsafe, despite the property’s good location. If it had not been for the kind and helpful neighbor, we would not have been able to resolve this situation at all. For that, we are truly grateful. At the same time, this shows how vulnerable guests can be in this building when something goes wrong. This is why I am giving a low score, even though the overall rating of the property is high. Future guests should be aware of this risk.