Our stay was wonderful for our family of 13, lots of room, plenty of comfortable beds & amenities. Communication was excellent, we were sent a link for an instruction package containing all the information that we needed for a smooth, check-in, house rules, contact info etc. Both Alex our concierge and Rhett the house manager, were fast to respond to any questions or requests.They arranged for flowers for a Birthday, stocked the fridge for our arrival and coordinated breakfasts, and dinners with the house chefs.The house was WELL stocked with enough chairs and table service for all the guests. The patio is marvelous for relaxing in the shade while outdoors giving us a great ocean view. The pool was perfect for all, but especially for the 2 yr old with its shallow ledges. Spacious outdoor area meant the kids could toss a ball, volleyball and kick a soccer ball. We had enough room for the family OLYMPIC 3 legged race!!! Paddle boards, kayaks, individual balconies. Can't say enough about a home that facilitated GREAT memories.The instructions indicated a white wall with house name in blue letters....The blue letters are not there. We found it anyway.

Spacious home with beach access and pool. Great layout for large group.

Couldn't ask for much more. It was perfect!

We recently stayed at this home in Akumal and truly enjoyed certain aspects of the property. The private pool and direct beach access were outstanding and easily the highlight of our stay — the setting is beautiful and extremely convenient for a relaxing vacation.However, the condition of the house did not reflect the listing photos. The home felt worn, and the kitchen in particular was much less nice than the pictures suggested, which was disappointing given our expectations.While the concierge and house manager were very helpful and responsive, the on-site staff experience was unfortunately below expectations. The two cooks were disengaged and inattentive to guest needs, spending noticeable time on their phones and smoking in the lower level of the house.There is a sixth bedroom on that lower level (which we did not need to use), but anyone planning to should be aware that the area strongly smelled of cigarette smoke.Overall, the location and outdoor amenities are excellent, but the home’s condition and staffing would need improvement to fully match what is advertised.