Tried checking in during their posted hours on the door and information had recieved from them but no one there. Texted them and they said a form of payment was not recieved upon booking and to pay by paypal link in text. Communicated to them had already set up payment through hotels.com. after going back and forth they finally had a code and a way to get in. When we went in, the lock was very loose and we needed to tighten the screws on the strike plate and door. The place itself was very accommodating.

The room was clean but poor presentation need paint and a few remodelation.

We did not check-in as the place was not as described. As long as we are not charged I will not take issue as we were given the option to cancel on the spot. There was not a restaurant or bar or spa. I was told to look for an email for arrival instructions, and therefore did not check my phone for a text. It turns out that I was sent a text 10 minutes prior to check-in. The place was run down, deserted, uncomfortable & unwelcoming - actually kinda creepy. They did have a pool & a view, but not a nice place to stay. I was looking for a relaxing and enjoyable stay at a nice place after a long day and this dod not fit the bill.

Amazing views of the ocean and mountain. Very nice pool with view. You can enjoy the sunset in the patio. Great for enjoying the starts at night and listening to the wildlife. This would be a great place for weddings and other gatherings.

The location is wonderful. Amazing views of the valley and ocean from the hotel. However, beds were not comfortable and very few amenities (no shampoo or conditioner or place to hang damp clothing). But the air conditioning does work and it is a very safe location.

The place is in a great location with a nice view but this place needs a lot of maintenance. The bathroom had a very loud fan and I mean very loud. If you turn it on in the middle of the night, you will wake up everyone sleeping in the room. It also seems it had not been cleaned up in years. Had a big lump of dust on the grill. The beds squeak as well. Bed is not too comfortable. Blinds to block the sun need repair. The outside of the building also needs repairs. Doors into the rooms make a lot of noise and you will be woken up by other guest slamming front doors. Furniture in the room is not comfortable either and a very small 27 inch tv. Water is the shower has no pressure. Sad because this place has alot of potential

Cool lodging. Squeaky bed. (Room 10) Good mountain views. Gates make it a challenge to get in and out. Make sure to call for help.

First of all, I didn’t stay. needed to cancel my trip several days out, and couldn’t ever get through to anyone on the phone. Day of check-in, I get a text with instructions to check in, and I replied “I haven’t been able to get through on the phone, but I need to cancel this reservation.” The reply was “Your reservation is non-refundable” .. ok, not “we’re so sorry that life got in the way of your plans, let us refund you.” Or not even “we do have to take a deposit for the late cancellation, but we’d love to offer you a discounted stay in the future!” Or anything else like that. Customer service satisfaction is an absolute zero. They never answered the phone despite multiple call attempts, and the abrupt “your reservation is completely non refundable” could have even been tolerable with a phone call and some sort of acknowledgment that their process isn’t perfect. At the end of the day? They got $300 USD and lost the opportunity to cultivate a relationship with a loyal client.