Swiss-Belcourt Lombok

I have not had the chance to explore the area around the airport or compare it with other nearby hotels. This is a decent hotel for a one-night stay before a flight, but I would not choose it for a vacation. The price was low, so I felt I got good value for the money. One major advantage was the complimentary airport transfer, which was very convenient. The rooms are adequate, but I had an issue with the air conditioning in my first room. A maintenance technician came to inspect it, but they were unable to fix the problem. Situations like this take time and inevitably affect the overall guest experience. In my opinion, the hotel should have better control over such issues and provide guests with a new room much more quickly when problems like this occur.

Loved the hotel - so clean and close to the airport. My room overlooked the rice field. Breakfast was okay. The staff were okay and not super friendly. It looked like it was just a job for many of them.

Clean room. Staff were very courteous. Can arrange shuttle service to airport.

Was ok until the unfortunate passengers who’d been rerouted from Bali all descended on our hotel. The hotel was just not capable of dealing with such demand and traffic so service was incredibly slow and disorganised. They ran out of food and they ran out of alcohol.