excellent property......unit was not cleaned at check-in time, spoke with property manager and unit was promptly cleaned. Would stay there again.

Not sure where to start but I will say that I had emailed the day of my booking bc it said there was a pool we had access to and a photo and then when I got the renters agreement, it says you need to pay 45 a day per person. I emailed that day August 2 and there was no reply until August 13 just copying and pasting the paragraph in the renters agreement. I called them to find that the listing was listed through Vacasa. After several and I mean several hours speaking with many people, they agreed that it was not clearly labeled in the listing and that they did not get back to us in a timely manner. They agreed to move us to another location with a pool. We did not get confirmation of where we were going until the day of at 11am. They agreed to give us passes to use for a local pool but it only was enough for us to go 2 of the 4 days we were staying. When we got there, the smoke detector was dangling from the ceilng, there was a crack in the front window, and the sliding barn door to a room was broken and off the rails. It nearly fell on my 5 year old daughter. I called Vacasa again and was put through over an hour of holds and then told they would come out to help. No one came or called until the next day when a fuse blew and we had no power and we didnt know how to fix it. I called Vacasa again and then 1 hour later someone called and we were able to fix the fuse ourselves with their help. I am so discouraged and would like to know how you can ammend this issue?

Overall, it is a nice property. We had an issue with an A/C that Vacasa handled. I would stay there again.

We visited with 2 teenage grandkids and each had their own space. We appreciated the kitchen which had all of the dishes/cookware needed to fix anything we wanted. The place is spacious and very clean and well appointed. It's also just a 5 minute drive to Ludlow to grocery store and restaurants. We hope to return and stay here again!