The view is pretty and the rooms were comfortable

We paid a resort fee AND the listing stated access to 5 pools. Upon arrival, we learned it would cost $600 to the "resort" to have access to any pool for our party of 10 for 4 days. We contacted property manager first and he hung up on us. We then contacted Booking.com and they confirmed the listing error. They told us there would be no resort fee refund by the homeowner, who also refused to provide any refund for the misleading listing or compensation to help us afford the cost to swim. What a massive disappointment to be on a summer vacation and have no pool access.