The Hoxton, Lloyd Amsterdam

The decor and style of the hotel is lovely.

The bed was small and not particularly comfortable, with no bedside table on one side. The pillows were also not comfortable. The bin in the bathroom was broken and just a bit unsightly more than anything. There was a fair amount of dust behind the bed. The room was very warm but with no A/C, only a Dyson fan, and there was loud noise from the bar opposite which meant we needed the window closed.

Art deco style , super clean, beautiful facilities and service!

No aircon but no issue for us at the weather was perfect.

From our first greeting at check in you felt completely welcomed and that the two Receptionists couldn't do enough for you. Big tick. Our room was lovely - spotlessly clean, good amenities, not fussy. We had light bites in the restaurant/ bar area and service and choices were great. Loved the location as quieter than all the hustle bustle of the city centre but regular trams drop you super close to the hotel and they're very regular. Would definitely recommend and stay again.

We had pre-paid for breakfast and when we turned up no one was there to greet us so we just sat down. Things were a bit all over the show and it wasn't clear if you helped yourself to hot drinks or whatever but it was ok. A waiter finally appeared and having ordered 2 americanos he was more interested in telling us we had to pay for these as they were charged at an extra cost to the filter coffee on the bar. We explained we had breakfast included. We then ordered refills and again it wasn't what he said but how he said it he said we would have to pay for these as you only got one each. Fine. We ate and left and as we hadn't given our room number as no one had asked he literally chased us down the corridor saying we hadn't paid. We really weren't bothered about paying for 2 cups of coffee but it was clumsily dealt with and to be honest we both found him rude and it meant that our stay ended on a bit of a negative. He really stood out from every other member of staff who were simply great.

Beautiful historic building with stylish interiors and a great atmosphere in the communal areas. The location is also excellent - close to Central Station, the waterfront and plenty of shops.

Unfortunately, two service issues significantly affected our stay. We accidentally left a special bottle of wine in the room fridge and contacted the hotel later the same day, but were told nothing had been found. The first person we spoke to also failed to come back to us as promised, and it took several calls to get any follow-up. We were ultimately left with no explanation. For a hotel charging over £210 a night without breakfast, I would expect better handling of lost property and more proactive service. Separately, while looking for the hotel bar, we walked into a private function because there was no signage indicating that the area was closed to guests. We only realised when one of the attendees told us, which made for an unnecessarily awkward situation. A simple sign would have avoided this entirely. Most of the staff were pleasant, but these two incidents left us disappointed with the overall level of service.