Heavens Gate Ella

Location and excellent service!

TV did not work.

Excellent value for money. Rustic but Very clean and comfortable. Highlight was the extra attentive staff. It exceeded our expectations. The noise was not a problem at all! Loud music plays in the evening in the hotel bar but is turned off at 9:30/10:00

Located by a construction sight that creates dust and is noisy in the morning. Barking dogs are especially problematic. This is the price of being right in the center of town.

Location & quality of service The value for money at this hotel is exceptional. The rooms are spacious, clean, and comfortable, providing everything needed, even if the property is not considered luxury. Overall, the hotel exceeded our expectations. We were initially concerned about noise, but the hotel manages this effectively. Music from the bar stops at 10 PM, and the environment is relatively quiet thereafter. We stayed for five nights across two rooms and were very satisfied. The general manager was particularly outstanding, going out of his way to ensure guests are well cared for, assisting with arranging a driver, and securing fair prices for local services. While not perfect, this hotel offers excellent value for its price range.

Minor improvements could further enhance the guest experience: ensuring bathrooms are stocked with soap prior to arrival and confirming that in-room amenities such as the kettle and TV are fully functional before check-in. While these issues did not affect our overall enjoyment, addressing them would make future stays more comfortable and seamless

The location was good, staff friendly, good breakfast. No hot water for shower but was rectified promptly

Above the room door there is only a mosquito net so every bit of noise or light can be heard or seen finding it difficult to sleep. Lots of ants in the room, this maybe cant be helped with the climate. Outside the room building work is taking place with drilling going on from around 8 in the morning until nearly 9pm.