Amory Hotel Ben Thanh

Great stay. Hotel perfectly located for tourist attractions.

N/A

Value for money. Breakfast was abundant and good

Everything was good

Superb breakfast, staff ok.

The location is genuinely excellent — 5 minutes' walk to Bến Thành Market and easy access to Nguyen Hue, Notre-Dame, and the Post Office. If location were the only thing that mattered, this would score well.

The stay started badly. The airport pickup driver was rude on arrival, claiming he'd been waiting two hours despite us sharing detailed flight updates and a WhatsApp message confirming our exact arrival time. There was no reason for him to be there early, and his attitude was uncalled for. The confusion continued at the hotel. The driver then waited at the hotel expecting payment, even though we had booked the airport pickup through the hotel itself and paid them directly. Zero coordination between hotel and driver — and the guest somehow gets put in the middle of it. Reception throughout the stay was unhelpful — staff seemed to be there only to point and direct, never to actually help. At one point we needed a small clarification about Vietnamese currency (it's confusing for anyone first-time — too many zeros), and instead of helping calmly, the receptionist visibly showed frustration. Any experienced hotel receptionist in Vietnam should know visitors will have currency questions and handle them patiently. The room itself had multiple problems. Only one window — and the AC didn't work properly, so the room was very hot. The second AC unit kept switching off and one barely cooled the room. No drinking water was provided. The bathroom cubicle didn't drain, leaving a pool of water on the floor after every shower. Breakfast was average — nothing memorable. For the price and the photos in the listing, we expected significantly better. The location saved this stay from being a write-off, but everything else — service, coordination, room condition — fell short.