Welcome and explanation was so helpful upon arrival. The rooftop breakfast is good and served beautifully. The decor is lovely and having the dipping pool is really a delight in the hot weather.

The location is deep in the medina. Be prepared for a longer walk (15 mins) from some outlets or hire a porter with a cart if you have a lot of luggage. Be wary of folks wanting to guide you, as they will expect a tip.

centrally located, wonderful staff

bathroom didn't have hot water sometimes and no mats so the floor was soaking after every shower.

The location was perfect for our stay

We had one toilet for 5 people and the tub did not have screen or curtains which meant every shower we took created flood in the floor.

The staff

No shower curtain. Minimal toiletries and those provided were low quality No bathroom mat No health faucet /bidet for toilet. No hooks in the toilet to hang up clothes Tiny room. No complimentary daily drinking water Bed sheets were not provided for the sofa bed. Though it was informed in advance ,three persons were to be expected, bed was not made up for three Only basic linen like a clean white bed sheet and pillow cases were provided even for the double bed.No blanket was provided Poor air conditioning No cupboards. No electric kettle or provision for making tea or coffee No intercom to even call reception.Have to go all the way down . No elevator. Eggs were not part of the breakfast though it was mentioned in the website. Vehicles are not allowed inside the djema el fana and hence guests have to walk a minimum of 10 to 15 minutes in the blistering heat to get transport for sight seeing. Excursions arranged by the Riad is expensive compared to those offered by viator, get your guide etc.They even levied tourist tax for these excursions in addition to the prices they had assured us. No receipts were provided for the supplementary stay for the third person which was paid at the Riad as per site.On top of that they took an additional tax on the third person's stay though this was not mentioned at the outset. Total mismatch between reality and pictures portrayed in the website