Nice property..... hot tub didnt get hot n couldnt contact property manager

We enjoyed our stay. It was a great place for our surprise for our parents 60th wedding anniversary. Lots of room to visit and a large table to enjoy meals together. The game room was fun for all. Some suggestions and things that were broken or need attention: Since we did all our meals together in the house. We would suggest at least 1 large pot in the kitchen. Also some kitchen towels/wash clothes. Or sponge to clean counters off. Maybe cleaning supplies for kitchen. Plugs in bathrooms do not work. Not GFI. So assuming this is why they don’t work. The fire alarms need some attention. Both Saturday morning and Sunday morning 1:00 a.m. we were awaken with them going off every 15/20 minutes for a few hours. When we got there the air hockey table was unplugged. Went to plug it in and noticed the plug prongs had been broken off within the plug. This plug is a GFI so we were able to trip it so no one would get shocked. Running their hand over it. One of our plans was to grill out for a meal. Gas grill had a note written on the gas tank. Broken do not use. Also with having 17 people creating trash and cooking. We had LOTS of trash. The bench out front could not hold all the trash and didn’t have enough garbage bags. Love that they come by to pick up trash every day. Maybe need a way to let them know there’s more to pick up that doesn’t fit in the bench especially on check out day. It’s a wonderful neighborhood clean and very nice.

I made arrangements 2 months ago. I receive my invoice. The day before I emailed and asked about tags for vehicles. With my next emails with lots of broken english, the Andes Str management demanded that I email them every adults DLs and wanted every child's name and age. I refused and said there needs to be another way. They needed info for guest list for security. I also paid a pet deposit and then they told me the dogs could not come. Day 1 I arrived at gate and they had no info. I called Andres Str and it took them an hour to get info to gate. Security only looked at drivers DLs noone else. Hogwash! Arrived at house code worked but not the rest of the time. Had to leave slider open. I paid for pool heat and kids used it 1st night. Pool guy came early next day and shocked or dumped a ton of chorline in pool causing lots of foam and bubbles. Didnt get to use pool until Saturday. I emailed Andres Str they did nothing. Only 5 baths not 6 and tub had no shower curtain. Several items were needing fixed. Home ok but will NEVER rent again from this management company. Feel they were trying to steal identities.