New furniture. Great hygiene.

EVERYTHING. I requested a quiet room and i mentioned upfront that i am in need of relaxation. The hotel was occupied with reparations,and every day there was a lots of noise. Also they wanted to charge me an extra 200€ / day deposit at the checkin, but it wasnt mentioned online, or during the session of the reservation. Or by email. And i did send an extra note previously just to be sure of my reservation. I had to wait, and i had to speak to the manager to explain that it isint something they should do! Finally they accepted it, but i was not allowed to charge anything to the room. I had to pay for my orders immediatelly. At the restaurant one day they forgot about my food order. Also, they didint bring the sauce. Another day they served the wrong drink twice, and they charged me for the wrong items. Also there where miscommunications while ordering taxi. This is certainly not worth this price, or a five star branding! At the swimming pool there was loud, monoton, and tasteless music.Nobody enjoyed that! The public where families with children and couples who craved relaxation. Several people asked the staff to switch off the music, but they said it belongs to the concept of the hotel. In reality, this location of the island supposed to be a place of peace and quiet. Compared to other Mondrian hotels, the quality was no resemblance. The staff was desperate enough to ask me for a good review. But in my oppinion they where more occupied with cashing the customer in, then giving a quality service. I fully understand and respect that people need this job, however i feld more and more annoyed. I have decided to change my flight. So i left one night earlier because they didint seemed to understand my wish. And i just got tired of constantly over explaining.

Brand new property

. The location is amazing, the beach too. The staff was very friendly.

We didn’t try the breakfast. It was extremely expensive and in the other hotel HYDE. 42 euro per person.

Great staff, nice rooms with really comfy beds. Front of house were really professional, so was everyone else.

Housekeeping was still having some teething issues. Some products were missing in the bathroom. The pool area needs a bit of an uplift, specially the tiles surrounding it.