Upjohn

The property manager was very nice and helpful!

Minor Points: TV service, maybe also offer bottles of water

We were kindly upgraded to stay at the Henderson Castle!

The property was beautiful and the owner was so accommodating.

The home was charming and the proximity to downtown was excellent. The staff at the castle were amazing. I received a call before my arrival asking if I wanted to switch to the castle which has a couple open rooms. Until that moment I had not realized the Upjohn was a satellite property without breakfast or staff. You have to go to the castle for breakfast. We chose to stay at the Upjohn, but I think we would have enjoyed the castle better. The breakfast was very sweet (literally) but tasty! However, they seemed to be short staffed as the dining room was left mostly a mess from previous diners.

The tub was also charming though using it to shower created a lot of water in the room. The windows were covered with heavy drapes that could not be tied back to allow natural light and the view to be appreciated. It would have been nice to have toilet paper holders in the bathrooms and a small towel bar in the room or even by the sink and several lightbulbs were burned out. We never saw another guest or the staff person we assumed was in residence downstairs. It was unclear if we were allowed in the kitchen space. The website says there was a shared kitchen but it seemed the door was locked? The main door was left unlocked most of the time which was disturbing. It was a shame there was only one public room to gather/relax in as the original dining room and parlor have been converted to bedrooms.

location was great! Value was great! host was a bit short and not a great communicator. staff on the Grounds were amazing and did everything they could to help out.

host was short and not a great communicator i booked on bookings .com and i stated to call or text a few hours before arrival. I did so and it took ages for a response once i did get a response ,it was to say" i don't have a booking for you". this all happening while i am driving to the location. I had to pull over a look for my booking # and info before he was able to find my booking ( i booked 3 rooms) . I also wanted to get the keys or an entry code and i was told no as the room was not available until 4 that's fine but we were going to a football game and just wanted to be able to come straight in and not wait around. (still had to wait around for someone to come open the door. we left for dinner again and still had to call late at night for someone to let us in. Not sure why a code could not be given to the guest to access the building. also it was advertised as free breakfast coffee/tea and pastries. no pasties aka no breakfast to be seen of during the advertised time.